Support & local teams · 6 August 2026

Bring local knowledge to every decision

Pricing, regulations, language and on-the-ground help all work differently from one market to the next. See how Holidu's local expertise fits around what you already know best.

You already know your street better than any algorithm does. You know which weeks fill themselves, which ones need help, and which neighbour drops their rate every October. That knowledge is why your property works.

What you probably don't have is time to also track the registration rule that changed in spring, what comparable homes two streets over will charge next August, and what a guest arriving from Rotterdam expects that a guest from Munich doesn't. That part is ours.

Local knowledge changes what a holiday home earns, because pricing, regulations, language and on-the-ground help all work differently from one market to the next. Software gives you the tool but leaves the market knowledge to you. Agencies take the decisions along with the work. Central call centres answer, but not about your area. The fourth option is local expertise built into the platform.

Why do two similar holiday homes earn different money?

Because an average price is wrong in both directions. Price above your market and the nights sit empty. Price below it and you give away money you had already earned. The gap is rarely dramatic – it's a few euros a night across a whole season, which is exactly the kind of loss nobody notices.

Holidu's price recommendations come from bookings in your area: what comparable homes nearby actually charged, when demand rises where you are, which local events fill your town. You get a twelve-month curve, you set the limits it works inside, and you decide whether to review each change or let it apply automatically.

Bring local knowledge to every decision — Recommendations are built on local booking data. You set the minimum and maximum they have to stay inside.

The rules change at the border, and they keep changing

A registration number that is mandatory in Spain doesn't exist in Germany. Italy wants a national code shown on every listing. Portugal wants your guests reported. France wants the city tax collected correctly. None of that is something you read once and file away – it moves, and the penalties are real.

Here is what it means in each of the markets where we have a specific process.

Write in your language. Your guest reads theirs.

A guest from another country asking a question at ten at night is not a language exercise. You write your reply in your own language; the guest receives it in theirs. When they answer, you read it in yours. Ten languages, both directions.

The same applies to you and us. Support runs seven days a week, in your language where we have it – not through a translation layer you have to fight.

Someone who can step in – and the part that stays yours

Here's the limit: a broken boiler, the keys, the cleaning, anything physically at the property – that is yours. If you're not nearby, you still need someone who is.

What we do take off you is the conversation. If a guest ignores your house rules, our support team can speak to them on your behalf – seven days a week, in your language where it's available. You stop being the only person in the room.

Two tiers, on purpose

Most questions don't need a meeting. They need an answer now. So the everyday layer is built to be instant, and the human layer is saved for the decisions that actually move your revenue.

Every day: the Holidu AI Assistant. In your account, around the clock, in your language — and it knows your market, not holiday rentals in general. When it can't answer, it hands you to someone who can.
The bigger picture: an Account Manager. Available to every host for the decisions worth thinking about: your pricing strategy, how your listing is positioned, building direct bookings, what compliance means in your market.

Access to a local expert isn't a tier you buy. It comes with the account.

What stays yours

Your prices. We recommend; you set the limits and the final number.
Your calendar and your availability.
Which channels your property is listed on.
Everything at the property itself. Advice is ours; the house is yours.
Your decision to stay. No subscription, no lock-in contract.

Local or central management: what's the difference?

There is no shortage of ways to get help with a rental. They differ less in what they cost than in what they quietly hand back to you. Software gives you the tool and leaves the market knowledge with you. Agencies take the work and the decisions together. Central call centres answer the phone, but not about your area.

Ten years in these specific markets

Local expertise isn't a department. It's what accumulates when the same teams work the same markets for a decade – and it ends up inside the pricing you're shown, the compliance prompts you get, and the answer the Assistant gives you at eleven at night.

25+ local teams. In 25+ offices, across 7 European countries.
10+ years. In these markets, not passing through.
35,000+ hosts. Across Europe, in 10 languages.

Where this applies

Holidu works with local teams in 7 European countries. Support runs seven days a week and in your language where we have it. The regulatory processes above exist in the markets listed in the table – other markets get local pricing, local language and local teams, but not every country has a dedicated registration workflow yet.

Frequently Asked Questions

Do I get one person who knows me by name?

No, and we'd rather say so. Every host gets access to local expertise and to an Account Manager for the bigger picture – not one assigned individual. Anyone you reach works in your market.

So is my first point of contact a person or an AI?

For everyday questions, the Holidu AI Assistant is the fastest option – especially at eleven at night. It's built on your market's knowledge, and it hands you to a person when the question needs one.

Will you tell me what price to charge?

We'll show you what your market is doing and recommend a number. You set the minimum and maximum, and you choose whether changes apply automatically. The number is always yours.

Is the regulatory help available in my country?

It differs by market – the table above shows what exists where you are. Where we don't have a specific process yet, we'll tell you that instead of guessing.

I've hosted for fifteen years. What can you tell me?

Probably nothing about your own street. What we add is what's hard to see from one property: what comparable homes nearby charge next season, and which rule changed while you were busy hosting.

Does any of this cost extra?

No. Access to a local expert and to the Assistant comes with your account – there's no support tier to upgrade to.

Ask someone who knows your market

Bring one real question – your October rate, a registration number, a guest who won't read the house rules. You'll get an answer from your market, not from a manual. A one-time activation fee, then a commission per booking: no subscription, no lock-in.

List your property

Already hosting with us? Your local team is in your account under the Assistant.

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