How does Booking.com calculate the review score?

Booking.com calculates your review score as a weighted calculation of the overall scores guests submit over the last three years. More recent reviews have a bigger impact on your property's total score, so your latest guest feedback matters most.

How does the review process work?

• Review invitation: After checkout, Booking.com emails guests to ask them to review their stay. Guests have 90 days to complete the review.
• Overall score: Guests rate their experience from 1 to 10. This is the only mandatory question.
• Optional subcategory ratings: Guests can also rate cleanliness, comfort, value for money, facilities, location, and staff.

Why does the overall score not match the subcategory ratings?

The overall score is not an average or a sum of the subcategory ratings. The two are independent. The overall score reflects the guest's personal, holistic impression of their stay, while subcategories are selected by Booking.com and may not cover everything guests value, such as design or family-friendliness.

What does this mean for hosts?

Because recent reviews carry more weight, consistent quality over time is key. Check new guest feedback regularly and address issues quickly to protect your review score.