As a Holidu Homes host, you can both write reviews about your guests and respond to reviews guests leave for your property. This guide explains how to manage guest reviews across all your connected channels, all from your Holidu host account.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu, including Holidu Homes, White Label (WL) properties, VRBO, Airbnb, and Booking.com.

On which channels can hosts leave a review about their guests?

As a host, you can leave reviews about your guests on the following channels:

• Airbnb
• VRBO (star rating only, no written review)

How to respond to a guest review across all channels

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you'll receive an email notification with the review details and a link to respond to the feedback.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You will be taken directly to your Holidu host account, where you can compose your response.

Step 3: Write and submit your reply

When crafting your response, remember to:

• Acknowledge the guest's feedback by thanking them for their stay
• Address concerns professionally by focusing on solutions rather than disagreements
• Stay welcoming and remember that future guests will read your reply too

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you will be notified before submission.

Step 4: Review and publish

• Holidu reviews your response to ensure it meets quality standards
• Important: Once a response is published, it cannot be changed

Tips for writing a great response

• Start with a thank you to appreciate the guest for staying with you
• Stay professional and positive even if the feedback is critical; reply calmly and constructively
• Address concerns and highlight improvements to show that you listen and care
• Avoid defensive language and keep responses neutral and solution-oriented

How to leave a guest review on Airbnb and VRBO

Leaving a review

1. Watch for the email reminder you receive after a guest checks out
2. Alternatively, log in to your Holidu host account, go to Bookings, and open the specific booking
3. You have up to 7 days after check-out to leave a review
4. If no review is submitted within this timeframe, the guest will automatically receive a positive review

What you can include in your review

• A star rating
• A written review describing your experience (Airbnb only; VRBO allows star ratings of guests only)
• Private feedback visible only to the guest

Editing your review

• You have 1 hour after submitting your review to make changes
• To edit, return to the booking and click Edit

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so use professional language
• Timely responses are recommended. Reviews and responses may be subject to moderation per Holidu's guidelines
• If you don't see review options, ensure the booking is completed and check your platform version

Transferring reviews when switching to Holidu

Booking.com

Yes, you can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews. However, a number of conditions must be met. If you meet the eligibility criteria, all reviews will be transferred into your Holidu/Booking.com listing. To check whether you're eligible and to proceed with a change of ownership, please use the Assistant to contact our support team and we'll help you.

Airbnb

No, you cannot transfer your existing listing to Holidu. You will need to close your direct listing and open a new one via Holidu. You'll start gathering reviews via the new listing Holidu creates for you on Airbnb. If you have a high number of reviews on your personal Airbnb listing, we can offer you a temporary commission discount as an incentive to close it and reopen via Holidu. To proceed, please use the Assistant to contact our support team.

VRBO

While you cannot transfer the full listing, you can transfer your reviews. If you close your VRBO listing, we can request that your historical reviews be transferred to the new listing Holidu creates, so you maintain your visibility and rating. Please use the Assistant to contact our support team to initiate a review transfer.

Check24

No, you cannot transfer your direct listing or reviews to Holidu from Check24.

HomeToGo

No, you cannot transfer your direct listing or reviews to Holidu from HomeToGo.

Need additional help?

If you have questions about responding to reviews, leaving guest reviews, or transferring reviews to Holidu, please use the Assistant to contact our support team. We're here to help you manage your reviews effectively across all your connected channels.