You can delete a guest review only if it breaks the rules of the platform where it was posted. Differing opinions and honest negative feedback do not qualify on their own. Review the platform's policy, then request removal if the review clearly violates it.

When can a review be deleted?

• Offensive, abusive, or discriminatory language
• Hate speech
• Content unrelated to the guest's stay
• Personal details, such as private contact information
• Clearly false or fraudulent statements

Constructive criticism usually stays visible, even when it is hard to read.

How to request a review removal

1. Read the platform's rules: Airbnb review guidance, Booking.com review removal, or VRBO review guidelines.
2. Check whether the review breaks a specific guideline. Take screenshots as evidence.
3. Submit your removal request through the platform's official process, with your booking number and a clear explanation of the violation.
4. Wait for the platform's decision. The platform makes the final call, not Holidu.

What to do if the review stays

Respond professionally and factually. A calm reply shows future guests how you handle concerns. Use the feedback to improve your property and service.

Transparency and continuous improvement help build your reputation as a host.