Having trouble signing in to your Holidu Host account? This guide walks you through the most common login problems and how to fix them on mobile and desktop. It also explains how collaborator access works, so you can confirm that your email address is allowed to sign in.

What should I do if I can't log in to the Holidu Host app on mobile?

1. Reinstall the app: Uninstall the Holidu Host app from your device, reinstall it, and try logging in again.
2. Set your phone's date and time to automatic: An incorrect date or time can prevent a secure connection from being established.
   • On iPhone: Go to Settings > General > Date & Time, and turn on both automatic settings.
   • On Android: Open the Clock app, tap More > Settings, and enable automatic date and time.
   After adjusting these settings, try logging in again.
3. Reset your password: On the login screen, tap Forgot Password. You will receive an email with a reset link that is valid for 10 minutes. Follow the link to create a new password, then log in again.

What should I do if I can't log in to the Holidu Host platform on desktop?

1. Make sure you are on the correct website:
   • Go to host.holidu.com to sign in as a host.
   • Alternatively, go to holidu.com, click Account in the top right corner, and select Login for Hosts.
2. Set your computer's date and time to automatic:
   • On Mac: Go to the Apple menu > System Settings > General > Date & Time, and turn on "Set time and date automatically" and "Set time zone automatically using your current location."
   • On Windows: Go to Start > Settings > Time & Language > Date & Time, and turn on "Set time automatically" and "Set time zone automatically."
   After updating these settings, try logging in again.
3. Reset your password: On the login screen, click Forgot Password below the password field. You will receive an email with a reset link that is valid for 10 minutes. Follow the instructions in the email, then sign in with your new password.
4. Complete the sign-up form if prompted: If you are redirected to a sign-up form, fill it out and submit it. Once the form is complete, you should be able to access the Holidu Host platform as usual.

How do collaborator permissions affect my login?

Access to the Holidu Host platform is limited to the main account email address and any email addresses that have been added as collaborators. Keep the following in mind:

• Only the main account email or verified collaborator emails can be used to sign in.
• If your email address is not registered with Holidu, you cannot log in, even after completing the password reset steps.
• The main account holder can verify, add, or update collaborator permissions in the account settings.
• If you believe you should have access but cannot log in, contact the main account holder. They can confirm your collaborator status or add your email address as a collaborator.

Summary

• On mobile, reinstall the app, set your date and time to automatic, and reset your password if needed.
• On desktop, sign in at host.holidu.com, set your date and time to automatic, and reset your password if needed.
• Log in only with the main account email or a collaborator email that has been verified.
• If you are a collaborator and still cannot access your account, ask the main account holder to check your permissions.
• If the problem continues after these steps, contact Holidu support for further help.