How to Update Your Contact Details and Account Information

Keeping your account information up to date ensures smooth communication with guests and helps avoid issues at check-in. You can update your email, language, phone number, billing info, bank details, and more directly from your Holidu host account.

Where to Find Your Settings

To access your account settings:

1. Log in to your Holidu account
2. Click the Holidu logo in the top right corner
3. From the dropdown menu, select the section you want to update:
   • Account (general settings, personal information, bank information, reports & certificates, your agreement)
   • Security (email and password)
4. You can also navigate through the left-hand menu once you're in the Account area

1. Update Your Email Address

To change the email address associated with your Holidu host account:

1. Go to Security
2. In the Email section, click Edit
3. Enter your new email address
4. Please note: the new email address cannot already be in use with Holidu
5. Click Save

2. Change Your Preferred Language

To update the language setting for your Holidu account:

1. Go to Account
2. Scroll down to Settings
3. Click Edit next to Language
4. Choose your preferred language from the dropdown menu
5. Click Save

3. Update Your Phone Number

To modify the phone number on your account:

1. Go to Account
2. Scroll to Billing Information
3. Click Edit
4. Enter your updated phone number
5. Click Save

4. Edit Your Billing Information

To update your billing details:

1. Go to Account
2. Scroll to Billing Information
3. Click Edit
4. Update your organization name, billing address, or tax details as needed
5. Click Save

Important: Changes to your organization name or account holder name may require a new agreement. Please contact Holidu support for assistance with these changes.

5. Edit Your Bank Details

To update your bank account information:

1. Go to Account
2. Scroll to Bank Information
3. Click Edit
4. You will be redirected to our secure partner Adyen
5. If you already have an IBAN configured, delete the existing IBAN first
6. Configure your new IBAN and follow the steps to complete the update
7. Click Save

Important: Changes to bank details with a different account holder may require a new agreement. Contact Holidu support if you need assistance.

6. Download Your Agreement

To access your signed Holidu host agreement:

1. Go to Account
2. Scroll to Your Agreement
3. Click Download to save a copy of your signed agreement to your device

Important Considerations

Some account changes require a new agreement to be signed. These include:

• Changing your organization name
• Changing the account holder name
• Changing from an individual account to a legal entity (or vice versa)
• Changing bank details with a different account holder

If your update falls into any of these categories, please contact Holidu support for assistance. Our team will guide you through the process of updating your information and signing any required new agreement.

Tip: Review your account information regularly to ensure all details are current and accurate. This helps prevent communication issues with guests and ensures timely payments to your bank account.