As a host on Holidu, you are responsible for providing a great stay. This includes keeping your booking communication, calendar, property details, and rates accurate and up to date. Holidu acts as an intermediary, and the booking contract is between you and your guest.

What does being a Holidu host involve?

Hosting on Holidu means providing an experience, not just a property. You, or a designated person, should be reachable during your guests' stay, either directly or through someone in charge. Clear communication, quick responses, and accurate listing information help guests have a stress-free holiday and protect your reputation on the platform.

What are the booking responsibilities of a host?

Communicate with guests before arrival

For a more personal experience, contact your guests early about their arrival. Share key details such as:

• Estimated arrival time
• How to collect the keys
• Your house rules

Be available during the stay

Be ready to help if issues come up at the property. Respond quickly so your guests can enjoy their trip without unnecessary stress.

Avoid host cancellations

Cancellations disrupt plans for both hosts and guests. They can also affect your property's performance and may lead to penalties. Try to avoid cancelling whenever possible.

Provide receipts when guests request them

If a guest asks for a receipt, provide an invoice that shows the total amount paid. You can create one with Holidu's tool. Read the guide here: How to issue an invoice for a guest.

Please note: Holidu only provides guests with a booking confirmation. The invoice issued through Holidu is an individual fiscal document and should not be shared with guests.

What are the account configuration responsibilities of a host?

You are responsible for the accuracy of your account configuration. Holidu's local teams are happy to guide and assist you, but Holidu is not responsible for keeping your property's information and settings up to date. You can update everything that is configurable in your account quickly and easily.

How do I manage my calendar as a host?

You set your own availability. Keep your calendar accurate to prevent double bookings. If your property becomes unavailable because of renovations, maintenance, or private use, block those dates right away.

How do I keep my property details accurate?

If you change amenities, sleeping arrangements, or other configurable settings, update your property description promptly. Learn how in this guide: How to generate your property description.

If critical information changes, such as a pool or Wi-Fi no longer being available or a change in bedroom configuration, you must inform guests with affected bookings. Holidu only steps in for very urgent cases, such as when check-in is extremely close.

How often should I update my rates?

Update your nightly rate, minimum stay, and extra fees well before upcoming seasons. Guests like to plan their holidays in advance. Please note that once a booking is confirmed, the booking price can no longer be changed.

Summary of host responsibilities

To run a successful listing on Holidu, keep your communication prompt, your calendar current, your property details accurate, and your rates updated in good time. Following these steps helps you deliver a great experience for your guests and protects your performance on the platform.