Portugal requires hosts to register every guest on the official SIBA portal (Sistema de Informação de Boletins de Alojamento). With Holidu's Online Check-in feature, you can connect your Holidu account to SIBA so that guest details are collected automatically and sent to the portal for you. This guide explains how to connect Holidu to SIBA, how the guest experience works, what each form status means, and how to download the guest registration form (Boletim de alojamento).

Note: Holidu helps with the collection and transfer of guest data, but legal compliance remains the responsibility of the host. For full legal information, please consult the official SIBA portal at https://siba.ssi.gov.pt.

1. Before You Start: What Are the Prerequisites?

Before you activate online guest registration with SIBA in Holidu, make sure that the following requirements are in place.

• You already have a property registered on the official SIBA portal: https://siba.ssi.gov.pt
• You have the following SIBA credentials available:
  • NIF of the Hotel Unit (Unidade Hoteleira)
  • Establishment Code (Estabelecimento)
  • Authentication Key (Chave de Ativação), usually a 12-digit password. These are the same credentials you use to access the official SIBA portal.
• You know which bulletin submission method (Método de envio) is active in your SIBA account. Both “SEF-SIBA web service integration” and “SEF-SIBA Página no portal integration” can be connected to Holidu. The method you select in the Holidu app must match the one configured in SIBA. See section 2 for the required fields of each method.
• You can check the current submission method by logging in to the SEF account at https://siba.ssi.gov.pt/s/an/default.aspx. If you need to change the method and cannot do it yourself, contact SIBA directly at https://siba.ssi.gov.pt/contactos.

2. How to Configure Online Guest Registration Between Holidu and SIBA

Follow these steps in your Holidu app to connect a property to SIBA.

1. In your Holidu app, go to “Bookings” in the left-side menu, then click “Online Check-in”.
   
2. You will see a list of your properties. Click “Configure” next to the property you want to connect.
3. Complete the property information form.
   
4. Fill in the form with your information and your credentials from the SIBA portal, and enable “Send data automatically to the responsible authority”.
   
5. Select the sending method. For Portugal there are two possible connection methods, and each requires different fields:
   • Option A: SEF-SIBA web service integration
   • Option B: SEF-SIBA Página no portal integration
   Always choose the option that matches the sending method (Método de envio) currently configured in your SIBA account. If the two do not match, validation and data transfer will fail.
6. Complete the fields for the selected method.
   

Option A: “SEF-SIBA web service integration”

Use the same credentials you use to access the SIBA portal at the SIBA login page.

The required login fields are:

• Username (Holidu app): Unidade Hoteleira, which is the NIF of the hotel unit (SIBA portal)
• Password (Holidu app): Chave de Ativação, which is the activation key (SIBA portal)
• Establishment number (Holidu app): Estabelecimento, which is the establishment code (SIBA portal)

For the remaining fields (postal code, postal area, contact name, email and phone number), enter exactly the same information that appears in your SIBA account under “Atualização dos dados de inscrição”: https://siba.ssi.gov.pt/S/au/DadosIdentificacaoActualizacao.aspx

On that same SIBA page, the Método de envio must be set to “Web Service” for this option to work. If it is set to something else, follow the steps in “How to switch between the two methods” below.

Option B: “SEF-SIBA Página no portal integration”

Use the same credentials you use to access the SIBA portal.

The required fields are:

• Username (Holidu app): Unidade Hoteleira (NIF)
• Password (Holidu app): Chave de Ativação (activation key)
• Establishment number (Holidu app): Estabelecimento (establishment code)

No address or contact details (postal code, postal area, contact name, email, phone number) are needed for this option. Only the three fields above are required.

Select “Página no portal” only if this is the sending method configured in your SIBA account. You can verify it in the SIBA portal under “Atualização dos dados de inscrição”.

How to Switch Between the Two Methods

The sending method selected in the Holidu app must always match the Método de envio in your SIBA account. Changing it in Holidu alone is not enough. The change must be requested from SIBA.

1. Check the current method in the SIBA portal under “Atualização dos dados de inscrição”: https://siba.ssi.gov.pt/S/au/DadosIdentificacaoActualizacao.aspx
2. If it is not the method you want, collect your NIF (Tax Identification Number of your company or host) and the establishment number(s) of every property that needs to be changed.</