Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority and gives you a documented, digital check-in process for both you and your guests. This streamlined approach reduces paperwork, improves guest experience, and ensures compliance with German registration requirements.

Is This Available for My Property?

The online check-in connection to AVS is visible for every host account in Germany. However, two conditions must be met before you can activate it:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu cannot request it on your behalf.
2. Once activated, your destination provides you with a configuration overview containing three values: Kurverwaltungs-ID, Firmen-ID, Objekt-ID.

If AVS does not appear as an option for your property at all, it likely means your destination has not completed step 1 yet. Contact them directly and ask them to email meldeschein@avs.de.

How to Connect Your Property to AVS

Step 1: Get Your Configuration Data from Your Destination

Before you start the setup process, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials to ensure they send you the correct document.

The overview contains three required fields that you will need for Step 2:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung (tourism administration)
Firmen-ID	ID number of your business or property
Objekt-ID	Unique ID of your specific property

Tip: Have all three values ready before starting Step 2 to ensure a smooth configuration process.

Step 2: Configure the Connection in Your Holidu App

Follow these steps to set up your AVS connection:

1. Open your Holidu App and go to Account.
2. Navigate to Online check-in for travelers and click Configure.
3. Select the property you want to configure and click Configure again.
4. Click Connect to a registration authority and fill in your property information.

2.1 Choose Your Guest Signature Method

Select how your guests will sign during the check-in process:

• Automatic signature (recommended): The guest clicks and signs digitally during online check-in, reducing friction and improving guest satisfaction.
• Manual signature (not recommended): Each guest must add their signature by hand, requiring additional steps and time.

Note: This setting applies to your entire account, not just one individual property.

2.2 Turn On "Connection to a Registration Authority"

Toggle this setting on for the property you are configuring to enable AVS registration.

2.3 Choose Your Data Transmission Method

Select how guest data will be sent to AVS:

• Automatic sending (recommended): Guest data is transmitted to AVS automatically after check-in, with no additional action required from you.
• Manual sending (not recommended): You must manually open and send each booking individually, which is time-consuming and error-prone.

2.4 Select AVS and Your Municipality

In the configuration form:

• Under "Send information to," select AVS from the dropdown menu.
• Select your municipality (Kommune) from the available options.
• If your municipality does not appear in the list, your destination's connection with AVS may not be fully set up yet. Contact your destination directly or reach out to serviceteam@holidu.com.

2.5 Enter Your Configuration Data

Input the three values from Step 1:

• Kurverwaltungs-ID
• Firmen-ID
• Objekt-ID

Once you save these values, a table of available registration categories will load automatically from AVS. You can adjust these registration categories manually if needed to match your property's requirements.

Step 3: Save Your Settings

Click Save changes to complete your configuration. Under the Details section in your property overview, you will see a confirmation message indicating that the AVS connection was set up successfully.

Step 4: Digital Guest Card or Manual Registration Form

If your destination offers a digital guest card option, you can enable it in the same configuration section.

If automatic sending is not available or is not working, you have an alternative option: open the relevant booking, generate the registration form (Meldeschein) as a PDF, and print it for your guest to sign manually.

Step 5: What Your Guests Experience

Once your AVS connection is active, here is what happens during the guest check-in process:

1. The guest receives an online check-in link with their booking confirmation email.
2. They fill out the online check-in form with their personal and stay information.
3. If automatic sending is enabled, their data is transmitted to AVS automatically without requiring any additional action from you.
4. If enabled, they receive a digital guest card (Gästecard) that they can use during their stay.

You can check the registration status for each booking in your booking overview and resend the check-in form to a guest at any time if needed.

Compatible Regions in Germany

AVS online check-in is available in the following regions across Germany:

• Sellin
• Glowe
• Hessen
• Bad Neuenahr-Ahrweiler
• Rust
• Bad Krozingen
• Nordstrand
• Bad Kissingen
• Braunlage
• Binz
• Canow (Wustrow)
• Heringsdorf
• Kellenhusen
• Land Wursten
• Putbus
• Saal
• Timmendorfer Strand
• Travemünde
• Rostock/Warnemünde
• Wustrow
• Zingst
• Zinnowitz
• Pirma
• Friedrichshafen
• Radolfzell
• Öhningen
• Boppard
• Wittenberg
• Seelbach
• Altensteig
• Konstanz
• Bernkastel Kues
• Stockach
• Templin
• Graal-Müritz
• Langenargen

If your property is located in one of these regions and AVS is not appearing as an option, please follow the troubleshooting steps in the FAQ section below.

Need Help? Who to Contact

If you encounter any issues during setup, here are the appropriate contacts for different situations:

• Your municipality does not appear as an option: Contact your destination directly or reach out to serviceteam@holidu.com.
• AVS does not show as an option at all: Your destination has not yet activated the interface with AVS. Ask them to email meldeschein@avs.de to initiate the activation process.
• Any other setup question: Contact your dedicated Account Manager, or email serviceteam@holidu.com if your property is not currently managed by a dedicated Account Manager.

Frequently Asked Questions

What do I need before I start setting up AVS?

You will need three pieces of information from your local destination (Kurverwaltung, Tourismusbüro, or Gemeinde): your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID. Request these explicitly by asking for the "Holidu / AVS interface" credentials to ensure you receive the correct information. Have all three values ready before beginning Step 2 of the setup process.

Is the AVS connection secure?

Yes, the connection is completely secure. Guest data is transmitted to AVS over an encrypted connection, protecting your guests' personal information and ensuring compliance with German data protection regulations.

Why can I not find my municipality in the list during setup?

If your municipality does not appear in the dropdown list, it means your destination has not yet completed its AVS connection setup. Contact your local tourist office directly and ask them to activate the interface with AVS by emailing meldeschein@avs.de.

Why is AVS not showing as an option for my property at all?

AVS will not appear as an available option if your destination has not yet activated the interface with AVS. Your destination must contact AVS directly by emailing meldeschein@avs.de to initiate the activation process. This is a step that only your destination can take.

Who provides me with my three configuration IDs?

Your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID are provided by your local Kurverwaltung (tourism administration), Tourismusbüro (tourist office), or Gemeinde (municipal administration). They do not come from Holidu or AVS directly. Contact your destination and ask for the "Holidu / AVS interface" configuration overview to receive these values.

Can I request AVS activation myself?

No, you cannot request AVS activation directly. Only your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) can request the activation by emailing meldeschein@avs.de. Reach out to your local tourism administration to inform them that you would like to use AVS for guest registration through Holidu.

What if automatic sending is not working—can I still register a guest?

Yes, you have an alternative option available. If automatic sending is not functioning or is not available, you can generate the registration form (Meldeschein) as a PDF directly from the booking in your Holidu App. Print this form and have your guest complete and sign it manually. This ensures you can still meet your legal registration obligations.

How do I resend the check-in form to a guest?

To resend the online check-in form to a guest, open your booking overview in your Holidu App, select the specific booking, and use the resend option to send the check-in link to the guest again. This is useful if your guest did not receive the initial link or if they need additional time to complete their registration.

What is the difference between automatic and manual signature methods?

With automatic signature (recommended), guests digitally sign the check-in form during the online process, reducing friction and improving their experience. With manual signature (not recommended), guests must print and physically sign the registration form by hand, which requires additional steps and time. The automatic method is strongly recommended for efficiency and guest satisfaction.

Can I enable automatic sending for some properties and manual sending for others?

The data transmission method (automatic or manual sending) applies to your entire Holidu host account, not to individual properties. If you need different settings, contact serviceteam@holidu.com to discuss your specific requirements.

Is the digital guest card (Gästecard) mandatory?

The digital guest card is not mandatory, but it is a useful feature if your destination offers it. You can enable or disable this option in the same AVS configuration section. Even if you do not enable the digital guest card, your guests will still complete the online check-in and their information will be registered with AVS.

What happens if a guest does not complete their online check-in before arrival?

You can resend the online check-in link to the guest at any time from your booking overview. If the guest still does not complete it online, you can generate and print the registration form (Meldeschein) as a PDF and have them fill it out manually during their arrival at your property.

Are there any additional fees for using AVS through Holidu?

There are no additional fees charged by Holidu for using the AVS registration feature. Your local destination may have separate fees or requirements related to guest registration, so contact your Kurverwaltung for information about any local charges.

How do I verify that my AVS connection is working correctly?

Once you have completed the setup and saved your configuration, you will see a confirmation message in the Details section of your property overview stating that the connection was set up successfully. You can also check the registration status of each booking in your booking overview to confirm that guest data is being transmitted to AVS properly.