Online Check-in - How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu property to Mossos d'Esquadra and configure online check-in for guest registration compliance in Catalonia. This guide takes approximately 2 minutes to read.

Why Connect to Mossos d'Esquadra?

Connecting your Holidu account to Mossos d'Esquadra ensures you comply with local guest registration requirements in Catalonia. This connection streamlines your compliance process, supports guest safety, and keeps your property operating legally and efficiently.

How to Connect Your Account to Mossos d'Esquadra

Before you can configure the online check-in feature in Holidu, you must first register your establishment with Mossos d'Esquadra. Follow these three steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, locate and click "Establishment registration" in the upper-left corner.

Step 2: Complete and Submit the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Fill out all required fields with your property and ownership information. Click "Accept" to proceed. Sign the form electronically and submit it through the platform. You will also need to scan and attach a copy of your DNI, NIE, NIF, or passport. If electronic submission is not available for your situation, refer to section 2 of the user manual in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will issue you a username and password. Save these credentials securely, as you will need them to connect your property in Holidu and access the traveller registration system.

How to Configure Online Check-in in Holidu

After you have successfully registered with Mossos d'Esquadra and obtained your credentials, follow these steps to connect your property through Holidu:

Step 1: Access the Online Check-in Settings

Open your Holidu account and navigate to "Tools" in the left side menu. Click on "Online Check-in."

Step 2: Enable and Save the Connection

Once you access the Online Check-in section, activate the feature. At the end of the form, click "Save changes" to confirm your settings.

Step 3: Verify the Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. You can close the form and confirm that the connection is active.

What Happens After Connection?

Once your property is connected, the Online Check-in feature automatically transfers guest data to Mossos d'Esquadra after your guests complete the online check-in form. This eliminates manual data entry and ensures timely, accurate registration with local authorities.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra FAQ page to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption for all information transferred to Mossos d'Esquadra.

Do I need the latest app version?

If you are using the mobile app, ensure you have the latest version installed for seamless connection to Mossos d'Esquadra.

By connecting to Mossos d'Esquadra through Holidu, you create a secure and compliant hosting experience for your guests while maintaining local regulatory requirements in Catalonia.