Why Connect to Mossos d'Esquadra?

Connecting your property to Mossos d'Esquadra helps you comply with Catalonia's local rules on guest information reporting. It also supports guest safety and keeps your property's legal registration process on track. This guide explains how to connect your Holidu account and set up Online Check-in step by step.

How Can I Connect My Account to Mossos d'Esquadra?

Before you configure Online Check-in, you need an establishment registration and login credentials from Mossos d'Esquadra. Follow these steps:

1. Visit the Mossos d'Esquadra website. On the homepage, click "Establishment registration" in the upper-left corner.

2. In the "Establishment registration" section, click "Establishment registration form (PI-15)." Fill out all required fields and click "Accept." Sign the form and submit it electronically. Scan and attach the DNI, NIE, NIF, or passport of each person listed in the form. If you cannot submit the form electronically, follow the guidelines in section 2 of the user manual, available in the Documentation section of the website.

3. Once your establishment is registered, you will receive a username and password. Use these credentials to access the traveller registration system on the Mossos d'Esquadra website.

What Is the Online Check-in Feature Offered by Holidu?

The Online Check-in feature lets you connect your properties to Mossos d'Esquadra. Once connected, Holidu transfers guest data automatically after guests complete the online check-in form, so you do not need to enter it manually.

How Do I Configure Online Check-in to Connect to Mossos d'Esquadra?

If you use the mobile app, make sure you have the latest version installed. Then follow these steps:

1. In your Holidu app, open "Bookings" in the left-side menu and click "Online Check-in."

   

2. Activate the Mossos d'Esquadra connection in the form, then click "Save changes" at the end of the form.

3. If no error message appears, your property is now connected to Mossos d'Esquadra.

4. Close the form and confirm that the connection is active.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra FAQ page to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security and uses strong data encryption to protect guest information.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.