Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza helps you comply with local regulations and supports guest safety in the Basque Country. Once connected, guest information is communicated to the local authority directly from Holidu, ensuring that your property meets all legal requirements for guest registration without requiring manual reporting.

By integrating with Ertzaintza through our Online Check-in feature, you streamline your compliance workflow and eliminate the need for separate administrative processes, allowing you to focus on providing an excellent hosting experience.

How to Configure Check-in and Connect to Ertzaintza

Follow these step-by-step instructions to connect your property to Ertzaintza:

Step 1: Log in to Your Holidu Host Account

Visit your Holidu Host Account and log in with your credentials.

Step 2: Navigate to Online Check-in

In the left side menu, click on "Tools" and then select "Online Check-in".

Step 3: Select Your Property

You will see your list of properties. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, check the box labeled "Activate automatic sending to police". This enables the automatic transmission of guest data to the local authority.

Step 5: Select Ertzaintza and Enter Credentials

From the dropdown menu, select "Ertzaintza" as your authority. Then enter your Ertzaintza username and password in the provided fields.

Step 6: Validate Your Connection

Click the "Validate" button to verify that your credentials are correct and that the connection can be established. The system will test the connection with Ertzaintza.

Step 7: Save Your Changes

Once validation is successful, click "Save changes" at the bottom of the form to finalize your configuration.

Step 8: Confirm the Connection is Active

If no error message appears, your property is now successfully connected to Ertzaintza. You can close the form and verify that the connection status displays as active.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. Ertzaintza provides support services to help you regain access to your account.

Is the connection process secure?

Yes, the connection process is completely secure. Our platform uses high-standard encryption protocols to protect your credentials and personal data during transmission to Ertzaintza. Your username and password are encrypted and stored securely.

What happens after I connect to Ertzaintza?

Once your property is connected, guest registration information will be automatically sent to Ertzaintza when guests check in through the Online Check-in feature. This eliminates manual reporting requirements and ensures timely compliance with local regulations.

Can I connect multiple properties to Ertzaintza?

Yes, you can configure and connect multiple properties to Ertzaintza. Simply repeat the configuration process for each property in your portfolio by clicking the "Configure" button next to each property name.

What should I do if validation fails?

If the validation fails, double-check that your Ertzaintza username and password are correct. Ensure that your Ertzaintza account is active and in good standing. If you continue to experience issues, verify your credentials on the Ertzaintza website or contact their support team for assistance.

Will my guests need to do anything special during check-in?

No, your guests do not need to take any additional action. Once Ertzaintza is connected, their information will be automatically transmitted to the local authority as part of the standard Online Check-in process on your property page.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.