Connecting your Holidu account to Ertzaintza lets you send guest registration details to the local authority directly from Holidu, helping you stay compliant and on time in the Basque Country. To connect a property, go to Bookings, open Online Check-in, click Configure next to the property, activate automatic sending to police, select Ertzaintza, enter your credentials, and save your changes.

Why Connect to Ertzaintza?

Connecting your account to Ertzaintza helps you comply with local regulations and supports guest safety in the Basque Country. Once connected, guest information is communicated to the local authority directly from Holidu, so you don't need to submit registrations manually.

How Do I Connect My Account?

Follow these steps to connect your property to Ertzaintza:

1. Log in to your Holidu Host Account.
2. Navigate to "Bookings" in the left side menu and then click on "Online Check-in".
   
3. Configure your properties.
   • You will see your list of properties here.
   • Click on the "Configure" button next to the property you want to connect to the police or authority.
     
4. Complete the form.
   • Click on "Activate automatic sending to police".
   • Select Ertzaintza as the authority and enter your username and password.
   • Click on "Validate" to confirm.
     
5. Once activated, click on "Save changes" at the end of the form.
6. If no error message appears, your property is now connected to Ertzaintza.
7. You can now close the form and confirm that the connection is active.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you've forgotten your details, visit Ertzaintza's official website to reset your password or recover your account information.

Is the connection process secure?

Yes. Our platform uses high-standard encryption to keep your data protected when you connect your account to Ertzaintza.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.