How to Close a Duplicated Property Listing on Booking.com

Overview

If you have accidentally created a duplicated property listing on Booking.com, you can close it by removing all room types or units from the property. This guide will walk you through the process of deleting your duplicate listing directly from the Booking.com Extranet.

Before You Start

Before proceeding, make sure you are removing the duplicate listing and not your active property. Double-check that you have identified the correct property to avoid losing your main listing.

Step-by-Step Instructions: Removing a Duplicated Property

Step 1: Log in to the Booking.com Extranet

Go to admin.booking.com and log in with your credentials.

Step 2: Navigate to Room Details

From the top menu, select the Property tab. Choose the duplicate property you want to close, then select Room details (this may also appear as Property layout depending on your account view).

Step 3: Locate the Room or Unit to Remove

In the list of room types, find the room or unit you want to delete. You may have multiple room types listed if your duplicate property includes several accommodations.

Step 4: Delete the Room or Unit

Select the option to delete the room or unit and confirm the deletion when prompted. Once confirmed, the room or unit will be removed from your property page.

Repeat this step for all remaining room types until the property has no active units. When all room types have been deleted, the property listing will be closed.

Step 5: Retry Publishing (If Applicable)

If you are using a distribution channel like Holidu, go to the Distribution channel tab of your property. In the error message displayed on the Booking.com channel, click on the link that allows you to retry publishing (usually labeled "click here"). It will take a few minutes for your property to be updated on Booking.com.

Important: What to Do If You Have Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available. You will only see options to Edit or Upload photos.

You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and guests have checked out. Once all reservations are completed, you will be able to delete the remaining room types and close the duplicate listing.

Need Further Help?

If you are unable to remove the listing yourself or have questions about the process, contact Booking.com partner support directly through the Extranet inbox. Request the removal of the duplicated property, and the support team will assist you further.