Managing your collaborators on Holidu is simple once you know what each collaborator type can see and do. This guide explains how to grant the right access to cleaners, co-hosts, property managers, and others, so each person gets the permissions they need and nothing more.

Quick Reference: Common Use Cases

Managing Property Managers

If you work with a professional property manager, the recommended setup is for them to create a PME (Property Management Expert) account and establish a mandate relationship with your property. This gives them operational access designed for property management businesses.

If you prefer not to use the PME structure and want to give your property manager access as a standard collaborator, you can grant them all of the following permissions:

• Property configuration
• See availability
• Viewing and creating bookings
• Distribution and publication

This gives them full operational access to manage the property. Note that collaborators can never access financial data such as invoices and payouts. Only the PME model allows you to grant invoice access to a property manager.

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data, including:

• Calendar: Full access to booked, blocked, and available dates, including price details
• Bookings: Full booking information, including guest details, price breakdown, and payment status
• Financials: Invoices, payouts, and payment information
• Property configuration: Can view and edit all property settings
• Reviews: All guest reviews
• Collaborators: Can view and manage all property collaborators
• Notifications: Receives all notifications by email and push

Important: Only the primary collaborator can access payout details, invoices, and payment information. This account is legally linked to the property agreement with Holidu.

Permission Options Explained

When you add a collaborator, you can grant one or more of the following permissions. Each permission unlocks access to specific areas of your property.

Property Configuration

This permission lets a collaborator manage the content and setup of your property listing.

Limitations:

• The location is read-only once the property is published.
• iCal sync and export can be configured here, but viewing or managing blocked dates requires the Viewing and Creating Bookings permission.

Viewing and Creating Bookings

This permission gives a collaborator full operational access to reservations.

Blocked dates: With this permission, a collaborator can view blocked dates with their comments and notes, create blocked dates, edit blocked dates, and delete blocked dates (unless they are marked as immutable).

This permission does not include:

• Property settings or descriptions
• Distribution channel management
• Pricing configuration

Notes:

• To see the calendar view, also grant the See availability permission.
• If the host has not completed KYC verification, guest contact details may be hidden until KYC is complete.

See Availability

This is a read-only calendar view for people who need to know when the property is occupied, without access to sensitive details. It is ideal for cleaners and maintenance staff.

Distribution and Publication

This permission lets a collaborator manage where your property is listed and how it is published.

This permission does not include:

• Property descriptions or settings
• Bookings
• Calendar and availability
• Guest information
• Financial data (invoices, payouts)

Mark as Secondary

This option lets a collaborator receive email and push notifications about bookings for this property. Only one account per property can be marked as secondary.</