If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Step-by-Step Guide to Edit Your Property Address

1. Go to the Location tab of the property in the PMS.
2. Review the current address details carefully.
3. If you identify an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios:

Scenario A: The address is wrong in Holidu App

• Edit the address fields directly in the system.
• Adjust and verify the Pin coordinates as prompted.
• Upload a recent utility bill showing your property address to verify the change for external channels.

Scenario B: The address is correct in the Holidu App, but wrong in portal(s)

• Indicate which portal(s) have the incorrect address (one, multiple, or all).
• You do not need to re-enter the address since it is correct in the Holidu app.
• If Booking.com is selected, you will be required to upload a utility bill.

Submit your request or save changes as prompted in the system.

Important Requirements and Considerations

Documentation

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. The utility bill must clearly show your property address and be legible for verification purposes.

Processing Times

Address updates are processed at different speeds depending on the platform:

• Holidu group sites: Instant update after the host saves the changes.
• Airbnb and Booking.com: Typical update times of 7–14 days.

Grace Period

You have a 24-hour grace period to make corrections if needed.

Best Practices for Address Updates

• Double-check the address format and Pin location before submitting your request.
• Ensure all utility bill documents are clear, legible, and display the complete property address.
• If you are experiencing urgent issues with channel listings, consider notifying guests about the ongoing update if applicable.
• Once your change is submitted, no additional steps are required—the system will handle the update process automatically.

What Happens Next

After you submit your address correction or report, the changes will be processed according to the platform timelines mentioned above. Your Holidu account will reflect updates immediately, while external platforms such as Airbnb and Booking.com may take up to 14 days to synchronize the new information across their systems.