If the address on your property listing is incorrect, you can edit it yourself directly through your Holidu PMS account. This guide explains how to edit your property address, how to report address errors on external channels, and what to expect for processing times.

How to Edit Your Property Address in the PMS

Follow these steps to review and correct your property address:

1. Go to the Location tab of the property in the PMS.
2. Review the current address details carefully.
3. If you find an error, click on Fix or report an issue.
4. Select the scenario that matches your situation from the options presented.

Scenario A: The Address Is Wrong in the Holidu App

Choose this option if the address shown in the Holidu App is incorrect.

• Edit the address fields directly.
• Adjust or verify the Pin coordinates as prompted, so the location on the map matches the exact position of your property.
• Upload a recent utility bill that clearly shows the property address. This verifies the change for external channels.
• Save your changes.

Scenario B: The Address Is Correct in the Holidu App but Wrong on Other Portals

Choose this option if the address in the Holidu App is accurate, but an external portal displays incorrect information.

• Indicate which portal or portals show the incorrect address (one, several, or all).
• You do not need to re-enter the address, since the Holidu App already contains the correct information.
• If Booking.com is selected, you will be required to upload a utility bill showing the property address.
• Submit your request as prompted.

Documentation Requirements

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. The bill must show the property address and be clear and legible.

Grace Period

A grace period of 24 hours applies to address changes. Please allow this time before expecting your correction to be fully reflected.

Processing Times

• Holidu booking platform and other Holidu group sites: Updates are applied instantly after you save the change.
• Airbnb and Booking.com: Typical update times are 7 to 14 days.

Once your change is submitted, no additional steps are required from you.

Best Practices for Editing Your Property Address

• Double-check the address format and the Pin location before submitting.
• Make sure your utility bill is current, clear, and legible.
• If an external channel is showing incorrect information and guests may be affected, consider letting your guests know that an update is in progress.