How can I change my cancellation policy?

A flexible cancellation policy can make your property more attractive and increase bookings. Properties with moderate policies often receive 2 to 5 times more bookings than those with strict ones. Offering a moderate policy improves guest satisfaction and leads to better reviews.

How to Update Your Cancellation Policy

1. Log in to your Holidu Host account at host.holidu.com/app/ or use the Holidu Host app
2. Click "Properties" and select the listing you want to update
3. Go to "Configuration" in the left-hand menu
4. Scroll to "Cancellation Policies" and click on it
5. Select your preferred policy for the booking channel
6. Click "Save" to finalize your updated policy

Important Notes:

• Changes apply only to future bookings. Existing bookings won't be affected.
• To attract more bookings, consider a more flexible policy or allow guests to choose a non-refundable rate (available for Airbnb and Holidu).

Cancellation Policy Options by Channel

Holidu & Other Channels

• Flexible: Full refund up to 1 day before check-in. Less than 1 day before check-in: no refund.
• Moderate 5 Days: Full refund up to 5 days before check-in. Less than 5 days: 50% refund.
• Moderate 14 Days: Full refund up to 14 days before check-in. Less than 14 days: no refund.
• Firm: Full refund up to 30 days before check-in. Between 30 and 7 days: 50% refund. Less than 7 days: no refund.
• Strict: 70% refund up to 30 days before check-in. Less than 30 days: no refund.

Airbnb

• Flexible: Full refund up to 1 day before check-in.
• Moderate: Full refund up to 5 days before check-in.
• Firm & Strict: Partial refund depending on timing.
• Super Strict 30 Days: 50% refund 30+ days before check-in.

Starting October 1, 2025, guests can cancel free of charge within 24 hours of booking, as long as the booking is made at least 7 days before check-in. This applies to all bookings, regardless of the cancellation policy you choose.

Booking.com

• Flexible: Full refund 1 day before check-in.
• Moderate 5/14 Days: Full refund up to 5 or 14 days before check-in.
• Firm: Full refund up to 30 days before check-in.
• Strict: 50% refund anytime.

Non-Refundable Option

You can offer guests a non-refundable rate at a lower price, alongside your selected cancellation policy. This attracts guests who are confident about their plans while keeping your flexible options visible.

Common Questions

Can I offer non-refundable rates alongside flexible policies?

Yes. Combining the two attracts confident bookers while keeping flexible options on display.

How do I make sure my changes are saved?

Always click "Save" after selecting your preferred policy to apply it to your listing.