You can change your cancellation policy at any time in the Holidu Host app or web portal, under each property's Configuration settings. Pick the booking channel you want to update, then choose the policy that best fits your property. A more flexible policy can help attract more bookings.

How to update your cancellation policy

1. Log in to your Holidu Host account at https://host.holidu.com/app/ or use the Holidu Host app.
2. Click Properties and select the listing you want to update.
3. In the left-hand menu, click Configuration.
4. Open the Cancellation Policies section.
5. Select the booking channel you want to update, then choose your preferred policy.
6. Click Save to apply your changes.

Changes apply only to future bookings. Existing bookings keep the policy they were made under.

Cancellation policy types by channel

Holidu and other channels

• Flexible: full refund up to 1 day before check-in.
• Moderate 5 Days: full refund up to 5 days before check-in, 50% refund within 5 days.
• Moderate 14 Days: full refund up to 14 days before check-in, no refund within 14 days.
• Firm: full refund up to 30 days before check-in, 50% refund between 30 and 7 days, no refund within 7 days.
• Strict: 70% refund up to 30 days before check-in, no refund within 30 days.

Airbnb

• Flexible: full refund up to 1 day before check-in.
• Moderate: full refund up to 5 days before check-in.
• Firm and Strict: partial refund depending on timing.
• Super Strict 30 Days: 50% refund 30 or more days before check-in.

Booking.com

• Flexible: full refund up to 1 day before check-in.
• Moderate 5/14 Days: full refund up to 5 or 14 days before check-in.
• Firm: full refund up to 30 days before check-in.
• Strict: 50% refund at any time.

Tip: offer a non-refundable rate

You can offer a lower-priced non-refundable rate alongside your standard policy. This appeals to guests who are confident about their plans while keeping your flexible options visible. Non-refundable rates are available on Airbnb and Holidu.