How do I connect Holidu Online Check-in to Alloggiati Web?

To connect your property to Alloggiati Web in Italy, open the Holidu app, go to Bookings, then Online check-in, and click Configure next to your property. Turn on automatic sending to the authority, select Alloggiati Web, enter your username, password, and Web Service key, click Validate, and then click Save changes. If no error message appears, your connection is active. The Web Service key must be generated on a computer (PC) from your Alloggiati Web account.

Why do I need to connect Alloggiati Web?

In Italy, all accommodation providers, including short-term rental hosts, must report guest information to the local police within 24 hours of arrival. If the stay is shorter than 24 hours, guest details must be communicated upon arrival. This is required by Article 109 of the Consolidated Law on Public Security.

Connecting your property to Alloggiati Web lets Holidu send guest data to the authority automatically, which reduces manual entry and helps you avoid penalties such as fines or imprisonment for failing to report guests.

What do I need before I start?

• An active Alloggiati Web account with access to the Web Service key.
• The latest version of the Holidu app, if you are using the mobile app.
• A computer (PC) to retrieve your Web Service key. The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

How do I connect my property to Alloggiati Web in the Holidu app?

1. In your Holidu app, navigate to Bookings and then Online check-in.
2. You will see your list of properties. Click Configure next to the property you want to connect to Alloggiati Web.
3. Complete the form and select:
   • "Activate automatic sending to an authority"
   • Authority: Alloggiati Web
   • Enter your username, password, and Web Service key
   • Click Validate
4. Click Save changes at the bottom of the form.
5. If no error message appears, your property is now connected to Alloggiati Web.
6. Close the form and confirm that the connection is active.

Where do I find my Alloggiati Web Web Service key?

You can find your Web Service key in your Alloggiati Web account. Follow these steps on a computer:

1. Log into your Alloggiati Web account.
2. Click your account name in the top right corner.
3. Select Chiave Web service.
4. If you already have a code, copy and paste it into Holidu.
5. If you do not have a code, click Genera Nuovo Codice to generate a new one.
6. Enter the new Web Service key in the Holidu form.

For more detail, see the Alloggiati Web Manual (page 28).

Important notes about the Web Service key

• You can generate only one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.

What should I do if my Alloggiati Web connection stops working?

If your connection was working before but has suddenly stopped, the most likely cause is a recent password change. Each time you update your Alloggiati Web password, your existing Web Service key is automatically invalidated, and Holidu cannot reconnect until the key is refreshed.

1. Generate a new Web Service key in your Alloggiati Web account (account name, then Chiave Web service, then Genera Nuovo Codice).
2. Go back to the Holidu app (Bookings, then Online check-in, then Configure) and enter the new key.
3. Click Validate, then click Save changes.

When the form saves with no error message, your connection is active again. Remember that any time you change your Alloggiati Web password, you should repeat these steps.

How do I connect Ricestat or Motouristoffice to Chekin.io?

If your property is in a region that uses Ricestat or Motouristoffice for tourism statistics reporting, you need to connect these platforms to your Chekin.io account separately. Your regular Ricestat or Motouristoffice login details will not work here, so you must generate dedicated credentials first.

Step 1: Generate your Chekin.io credentials

• Ricestat: Go to the webcheckin mode.
• Motouristoffice: Go to the communication sections of the statistics.
• In the Webcheckin interface, click Utilities, then Management Config, from the black menu at the top.
• Select Chekin.io from the list of apps. This generates a username and password specifically for the Chekin.io connection.

Step 2: Enter the credentials in Chekin.io

1. Log into your Chekin.io account.
2. Go to Property, then Legal, then Statistics.
3. Select Ricestat from the dropdown menu.
4. Fill in all the fields using the credentials generated in Step 1.
5. Click Validate.

Note: All fields must be completed for the connection to work.

Troubleshooting incorrect Ricestat credentials

If your Ricestat connection is not working in Chekin.io, the most common causes are:

• You entered your regular Ricestat or Motouristoffice login details instead of the dedicated Chekin.io credentials.
• One or more fields in Chekin.io were left empty. All fields are required.

To fix this, generate new credentials under Utilities, then Management Config, then Chekin.io in Ricestat or Motouristoffice. Then update all fields under Property, then Legal, then Statistics in Chekin.io, and make sure no field is left blank before you save.

When is guest data sent to Alloggiati Web?

• For one-night stays, data is transmitted at 11:00 PM on the check-in date.
• For stays of two nights or more, data is transmitted at 11:00 PM on the day after check-in.

Where can I learn more about guest check-in in Italy?

For information on the legal requirements for guest registration, the documents you need to collect, and how guestbooks work, read our guide to the Guest Check-in Feature in Italy. If you still have questions after following these steps, our Customer Happiness Team is ready to help.