Online Check-in - How to Connect to Alloggiati Web

If you're a property owner in Italy, you're required by law to report guest information to the local police. Holidu's online check-in feature streamlines this process by integrating directly with Alloggiati Web, the Italian State Police's guest registration portal. This guide walks you through connecting your property and ensures you meet Italy's legal requirements for guest reporting.

Understanding Italy's Guest Registration Requirements

In Italy, all accommodation providers—including holiday rental hosts—must report guest information to local authorities within 24 hours of arrival. For stays shorter than 24 hours, guest details must be reported upon arrival. This requirement is mandated by Article 109 of the Consolidated Law on Public Security.

What Information Must Be Collected?

For the main guest, you must collect:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Additional guests must provide basic personal information (full name, date of birth, nationality), but document numbers are not required for them. Only one guest per booking needs to provide identification document details.

Why Use Holidu's Check-in Feature?

Holidu's integrated guest check-in feature helps you meet legal requirements efficiently by automating data collection, simplifying reporting to Alloggiati Web, and notifying you of any missing mandatory information. This reduces manual entry work and helps lower the risk of penalties for non-compliance.

Step-by-Step: Connecting Your Property to Alloggiati Web

Follow these steps to set up the automatic connection between your Holidu property and Alloggiati Web:

Prerequisites

• Access to a computer (PC)—the Alloggiati Web platform may not display all options correctly on mobile devices or tablets
• Your Alloggiati Web login credentials
• Your Web Service key from Alloggiati Web

Step 1: Access the Online Check-in Settings in Holidu

In your Holidu app or web dashboard, navigate to the Tools section and select Online Check-in. You will see a list of your properties.

Step 2: Configure Your Property

Click the "Configure" button next to the property you want to connect to Alloggiati Web.

Step 3: Fill Out the Connection Form

In the configuration form, complete the following fields:

• Select "Activate automatic sending to an authority"
• Choose "Alloggiati Web" as the authority
• Enter your Alloggiati Web username
• Enter your Alloggiati Web password
• Enter your Web Service key
• Click "Validate" to confirm your credentials are correct

Step 4: Save Your Changes

Click the "Save changes" button at the bottom of the form. If no error message appears, your property has been successfully connected to Alloggiati Web.

Step 5: Confirm the Connection

Close the configuration form and verify that the connection status shows as active. Your property is now ready to automatically send guest data to Alloggiati Web.

How to Find Your Alloggiati Web Credentials

To complete the connection setup, you'll need your username, password, and Web Service key from Alloggiati Web. Here's how to retrieve them:

Retrieving Your Web Service Key

1. Log into your Alloggiati Web account at the official Italian State Police portal
2. Click on your account name in the top right corner
3. Select "Chiave Web service" (Web Service Key)
4. If you already have an existing key, copy and paste it into the Holidu form
5. If you don't have a key, click "Genera Nuovo Codice" to generate a new one
6. Copy the newly generated Web Service key and enter it into Holidu

Important Notes About Your Web Service Key

• You can only generate one new Web Service key per day
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu
• For detailed instructions, see page 28 of the Alloggiati Web manual

Guest Data Transmission Timing

After you enable the connection, Holidu automatically sends guest data to Alloggiati Web on the following schedule:

• For one-night stays: Data is transmitted at 11:00 PM on the check-in date
• For stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in

This timing ensures that your guest information reaches the authorities within the required 24-hour window.

Guest Identification and Document Verification

In compliance with Italian law, you must verify the identification of your guests in person at check-in. As a result of this requirement:

• Your guestbook will display complete document information for only one guest per booking (the main guest)
• The document fields for additional guests will appear empty, though their basic personal details will be recorded
• You can download guestbooks for your records at any time through the Holidu platform

What Happens After Connection?

Once your property is successfully connected to Alloggiati Web, the guest check-in process becomes streamlined:

• Guests receive a check-in link where they enter their required details before arrival
• The collected information is automatically transferred to Alloggiati Web at the specified times
• Holidu notifies you if mandatory information is missing from any guest submission
• You reduce manual data entry work while ensuring full legal compliance

Troubleshooting Connection Issues

If you encounter an error message when validating your credentials:

• Double-check that your username and password are correct
• Verify that your Web Service key is current and valid
• If you recently changed your Alloggiati Web password, generate a new Web Service key and update it in Holidu
• Ensure you're using a computer (PC) rather than a mobile device to complete the setup
• Try validating your credentials again

If problems persist, contact Holidu support for assistance with the connection setup.

Key Takeaways

Connecting your property to Alloggiati Web through Holidu's online check-in feature is a simple, legally compliant way to manage guest registration in Italy. By following these steps, you'll automate the data submission process, reduce the risk of penalties for non-compliance, and streamline your check-in workflow. Remember to keep your Web Service key updated whenever you change your password, and allow guests adequate time to complete their check-in information before arrival.