Please note: The Guest Check-in feature (Online Check-in) is currently being expanded. It is not yet available in every country. If you cannot find your local authority in the configuration, the feature is not yet available for your property's country.

What is the Online Check-in feature?

The Online Check-in feature, also called Advanced Check-in, is a tool in your Holidu account that automates guest registration. Your guests receive a secure online form where they enter the details required by law. Holidu then transfers this data to the local authority for you.

Why do you need to do this?

In many countries, including Spain, Italy, Portugal, Germany and others, hosts are legally required to collect guest information and submit it to local authorities shortly after check-in. These rules support security, traceability and compliance with local law. Failing to comply can lead to penalties or fines.

How do you benefit from the automatic transfer?

Once the feature is configured, Holidu collects the guest data and sends it to the correct authority, so you no longer need to enter it manually into government systems. Your key benefits are:

• Legal compliance with minimal effort
• Automatic guest data transfer to the correct authority
• A digital guestbook you can download at any time for inspections
• Built-in reminders and guest communication
• Free of charge for Holidu hosts
• Secure, privacy-compliant handling of sensitive guest data

How to set up the Online Check-in feature

Before you activate the feature in Holidu, you must register your accommodation with the relevant local authority. Currently, the feature is available for Spain, Portugal and Germany. Support for Italy is coming soon.

Find your country or region in the table below and follow the linked guide to register with the authority.

Region	Authority	Guidelines
Spain (except Catalonia and the Basque Country)	SES.Hospedajes	How to connect to SES.Hospedajes
Catalonia	Mossos d'Esquadra	Connect to Mossos d'Esquadra
Basque Country	Ertzaintza	Connect to Ertzaintza
Portugal	SIBA	How to connect to SEF/SIBA
Germany	AVS	How to connect your property to AVS
Italy	Alloggiati Web	Coming soon. For background information, see Guest Check-in Feature in Italy.

Once you have your authority credentials, follow this article to set up your Online Check-in feature.

How to connect Ricestat to your Chekin.io account

This guide does not cover the connection steps between Ricestat and your Chekin.io account. If you need help with this connection, please contact Holidu support so they can guide you through the process.

Troubleshooting: incorrect credentials for Ricestat

If the data transfer fails because of incorrect credentials, check the following:

• Make sure the username and password you entered match the details of your authority account exactly.
• Check whether your password has expired or changed. Expired passwords are a common cause of failed transfers.
• Update your credentials in Holidu if they have changed.
• Go to the "Account" section in Holidu and verify the connection status after updating.

If the problem continues, contact Holidu support.

What to do if your connection stops working

If your connection to the authority stops working, follow these steps:

1. Go to the "Account" section in Holidu and check the connection status.
2. Check whether your authority credentials have changed or expired, and update them in Holidu if needed.
3. Confirm the connection status again.
4. If the connection still fails, contact Holidu support.

Note that data cannot be transferred while the connection is down. Make sure your guests' data is submitted before the transfer deadline (23:00 on the day of check-in).

How does it work for your guests?

Once the setup is complete, your guests will go through the following process:

1. After booking, the guest receives an email or message with a link to a secure online check-in form.
2. The guest enters the details of all travellers and scans a passport or ID document. Each traveller in the group must complete this step.
3. The data is submitted securely and stored in the system.
4. If a guest does not complete the form, automatic reminders are sent. If they still do not comply, you can fill in the data on their behalf.

At 23:00 on the day of check-in, the guest data is automatically sent to the relevant authority.

How to download your guestbook

Your guestbook is your digital log for police checks. To download it:

1. Go to the Online Check-in feature page.
2. Next to the property you want the guestbook for, click on "Details".