How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu lets you keep prices, availability, and bookings in sync between the two systems. This guide walks you through the setup and clarifies which data is exchanged.

Prerequisites Before You Begin

Before connecting Feratel Deskline to Holidu, ensure you meet the following requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• There are no existing API connections between Feratel and other property management software
• You have manually copied any existing manual blocks from your Feratel calendar into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Step 1: Connect Through Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung → click on the Schnittstellen für automatische Datenwartung tab
3. In the search bar, enter Holidu
4. Click Verbinden
5. Select the property or properties you want to connect
6. Accept the Terms and Conditions
7. Click Änderungen speichern

Step 2: Receive Your Mapping Codes

Wait for an email from Feratel. This email will contain a PDF attachment with your unique mapping codes. Keep these codes handy as you will need them in the next step.

Step 3: Connect Through Holidu

1. Open your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure, then select Feratel from the available connection options
5. Enter the three mapping codes from the Feratel email
6. Click Save

What Data Gets Synced?

Price Synchronization

Prices set in Holidu are automatically sent to Feratel Deskline, ensuring consistent pricing across both platforms.

Availability and Bookings

Booking blocks are exchanged in both directions between Holidu and Feratel. However, manual blocks created in Feratel are NOT automatically imported to Holidu and must be added directly in your Holidu calendar.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link.

Content and Property Details

Photos, descriptions, and property details are not exchanged between the two systems. Keep this information up to date in both Holidu and Feratel separately.

Checking the Connection Status

Verify in Holidu

Go to iCal & Synchronisation for your property. The status should display Synchronization is active. If it says Pending, refresh the page and check again.

Verify in Feratel

Navigate to Schnittstellenwartung and confirm that Holidu is listed as an active connection.

Best Practices for Managing Your Connection

• Double-check manual blocks: Regularly review manual blocks to keep your calendar accurate and avoid overbooking
• Maintain property information separately: Update photos and descriptions in both Holidu and Feratel independently
• Monitor the connection: Periodically verify that synchronization remains active in both systems
• Use the correct iCal links: For sharing Feratel bookings with other calendars, use Feratel's dedicated iCal link rather than relying on the Holidu connection

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status shows as Pending in Holidu, try refreshing the page. If it remains pending after several minutes, verify that you entered the mapping codes correctly and contact support if the issue persists.

Prices Not Syncing

Ensure your prices are set in Holidu and that the connection is active. Allow a few minutes for changes to propagate to Feratel.

Manual Blocks Not Appearing

Remember that manual blocks created in Feratel do not automatically sync to Holidu. You must manually add these blocks in your Holidu calendar to prevent bookings during those periods.

Need Help?

If you run into issues beyond these troubleshooting tips, verify the mapping codes and connection statuses are correct. Your local Holidu support team is here to help you complete the setup and ensure smooth synchronization between your Feratel Deskline and Holidu accounts.