Opening your property to guests from around the world is a core part of hosting. When every guest feels welcome and valued, whatever their background, you create a better experience for them and a more successful listing for you.

Creating a warm, comfortable environment for guests from different cultures and walks of life is key to being a great host. At Holidu, we believe every guest deserves to be treated with respect, free from prejudice or judgment, regardless of age, gender identity, sexual orientation, nationality, ethnicity, physical ability, race, or religion.

A safe, welcoming atmosphere helps guests feel at ease. By making it clear that all visitors, whether they travel as couples, families, or friends, will be warmly received, you create a richer experience for them. This supports Holidu's mission: to make hosting and booking holiday homes free of doubt and full of joy.

How can I make my guests feel welcome?

You can make guests feel welcome by using Instant Booking, describing your property's accessibility features accurately, accommodating service animals, and respecting guests' privacy. Each of these steps signals that your property is open to a wide range of travelers.

1. Use Instant Booking to support inclusivity

Holidu's Instant Booking feature lets guests book without waiting for prior approval. This signals that you are open to hosting anyone who meets your criteria, and it sets a welcoming tone from the very first interaction.

For more information, see Benefits of Instant Bookings.

2. Clearly describe your property's accessibility features

If your property offers accessibility features, describe them accurately in your listing. Guests with accessibility needs rely on these details to decide whether a property suits them. Consider including information such as:

• Wide doors (minimum 80 cm)
• Step-free access to the property and throughout the interior
• Elevator access
• Toilet with grab rails
• Raised toilet and adapted bath or bathtub with bath chair
• Lowered bathroom sink
• Emergency cord in the bathroom
• A bathroom with a 1.5-meter turning circle
• Roll-in shower, shower with grab rails, and shower chair

If your property includes several of these features, it can be highlighted as wheelchair-inclusive. This makes it easier for guests with accessibility needs to find and book your property. You can update these amenities under Amenities > Accessibility.

3. Accommodate guests with service animals

We ask all hosts to accommodate guests who require a service animal, in line with EU service animal laws. Service animals are not considered pets, so they must be allowed at the property whether or not your listing is pet-friendly. Refusing a service animal could be considered discriminatory.

For more details, please see our article on service animals.

4. Respect guests' privacy

Once guests check in, aim for a balance between making them feel welcome and respecting their privacy. Avoid visiting the property unnecessarily, but make it clear that you are available to help if needed. This creates a comfortable, stress-free environment in which guests can relax.

5. Make inclusive hosting part of your routine

Inclusive hosting is not a one-time task. Review your listing regularly to make sure your descriptions, photos, and amenities are accurate and up to date. Respond to guest questions promptly and courteously, and treat every enquiry with the same level of care, whatever the guest's background or travel needs.