A clear property description sets accurate expectations and helps guests book with confidence. Include details on accessibility, noise, shared spaces, pool access, maintenance visits, and pets, since these are the topics guests ask about most often.

What should my property description include?

Your description should cover the property's accessibility, whether you live on-site, nearby noise or construction, security devices, maintenance visits, shared amenities, and any animals. Mention each of these briefly so guests know what to expect.

• Accessibility: Floor level, stairs, elevator access, and suitability for guests with reduced mobility.
• Occupancy: Whether you live on-site and will share spaces with guests.
• Surroundings: Nearby construction schedules, highways, bars, or other sources of noise.
• Security devices: Locations of any cameras or alarms, and confirmation that they will be turned off during the stay.
• Maintenance visits: Any cleaners, pool cleaners, or gardeners who may visit during the stay.
• Shared amenities: Pools, gardens, or other shared spaces, along with opening hours, seasons, or entry codes.
• Pets: Any animals on-site or nearby, since some guests may have allergies.

What do guests ask about the most?

Guests most often ask about access to the property, noise levels, pool availability and hours, shared spaces, and whether pets or allergens are present. Answering these questions upfront reduces messages and misunderstandings before arrival.

How do I update my property description?

Open your listing settings and edit the description to add the details above. You can find the full steps in our guide: How to update your property description. For more help, visit the Holidu Help Center.

Honest, detailed descriptions help guests choose the right property and set realistic expectations, which leads to better reviews.