What Should Be Included in Your Property Description? What Do Guests Ask About Most?

A clear, detailed property description is your best tool for setting guest expectations and avoiding misunderstandings. By including the information guests ask about most, you'll attract the right travelers and receive better reviews. Here's what to cover in your listing.

1. Property Accessibility

Guests want to know exactly how they'll access and navigate your space. Address these key questions:

• Do you live on-site? Clarify if you'll be sharing spaces with guests or if the property is entirely theirs.
• Are there stairs? Note the number of floors and whether the property is accessible for guests with reduced mobility.
• How do guests enter? Specify if entry is on the first floor, requires an elevator, or involves other access methods.
• Is there nearby construction? Mention any active work and schedules so guests can plan accordingly.
• What about noise levels? Be honest about proximity to highways, nightlife venues, or other sound sources.

Learn more about how to update your property description with these details.

2. Security and Maintenance

Transparency around security and services builds trust with guests.

• Security devices: Disclose the location of any cameras or monitoring systems and confirm they'll be disabled during the guest's stay. This is both a safety and legal requirement.
• Maintenance visits: Let guests know if a pool cleaner, gardener, or other service provider will visit during their reservation.

3. Shared Amenities

Shared spaces require clear communication to prevent disappointment.

• Who shares amenities? Specify if guests have exclusive use of the pool, garden, or other facilities, or if other occupants or neighbors will be using them too.
• Pool rules: If applicable, include access hours, seasonal availability, entry codes, or any restrictions guests should know about.

4. Pets and Allergies

Many guests have allergies or specific pet concerns. Include:

• On-site animals: Describe any pets living at your property.
• Nearby animals: Mention if neighboring properties have animals guests may encounter.

Why Detail Matters

Honest, comprehensive descriptions help guests make informed decisions and set realistic expectations for their stay. This transparency leads to higher satisfaction rates and more positive reviews, benefiting your property's visibility and booking success.

By addressing the most commonly asked questions upfront, you reduce back-and-forth communication and create a smoother experience for everyone.