Welcome to the Non-Refundable Policy FAQ. As a Holidu host, you can offer this policy alongside your standard cancellation rules to attract guests with firm travel plans and reduce the risk of last-minute cancellations. This guide explains how the policy works and how to set it up in your account.

What Is the Non-Refundable Policy?

The Non-Refundable Policy is an alternative cancellation option you can offer in addition to your standard cancellation policy. It is designed for guests who are confident in their travel plans. Guests who choose this option receive a discount of between 5% and 20% on their booking.

Benefits of the Non-Refundable Policy:

• Booking appeal: Attract guests who are sure of their dates with a discounted rate.
• Cancellation protection: If a guest with this policy cancels, a 100% cancellation fee applies, so the booking value is not lost to a late cancellation.

How Does the Non-Refundable Policy Work?

During the booking process, guests see your standard cancellation policy together with the Non-Refundable option, provided it is activated. The Non-Refundable rate applies the discount you have set to the booking price. If a guest cancels a Non-Refundable booking, the 100% cancellation fee applies, so the booking is paid out as planned.

How Can I Set Up the Non-Refundable Policy in My Holidu Account?

You can activate the Non-Refundable Policy in two steps. Follow them in the order below.

1. Set the discount: Configure the policy details and choose between a 5%, 10%, 15%, or 20% discount.
2. Save your changes: Click "Activate" to apply your settings.

Frequently Asked Questions

Which distribution channels offer the Non-Refundable Policy?

The Non-Refundable Policy is available on Holidu, all white-labels, the Holidu website, and Airbnb. It will soon be available on Booking.com.

Can the Non-Refundable Policy be combined with other discounts?

Yes, the Non-Refundable Policy can be combined with other discounts, except when it is used with new-listing promotions on Holidu and Airbnb.

Will there be changes to my payment schedule?

No, payment schedules remain unchanged. Payouts occur two days before arrival, or up to three days after check-in for last-minute bookings.

What happens if a host needs to cancel a booking?

Standard cancellation procedures apply, including guest relocation and any applicable penalties.

Are Non-Refundable Policy rates always visible to guests on Airbnb?

No, these rates are visible only for checkouts within the next 60 days.

By offering the Non-Refundable Policy, you can attract guests with fixed travel plans and protect your booking value if they cancel.