How do I submit a damage claim with Holidu Protect?

To submit a damage claim with Holidu Protect, log in to your Host account, open the relevant booking, and report the damage with clear photos and a short description. Submit the claim as soon as you discover the damage, while the guest's stay and booking details are still fresh.

What steps should I follow to file a claim?

1. Log in to your Holidu Host account.
2. Go to the booking linked to the damage.
3. Select the option to report damage for that booking.
4. Describe what happened, including the affected item or area and the approximate date.
5. Upload clear photos or videos that show the damage from several angles.
6. Add any supporting documents, such as repair quotes or invoices.
7. Review your details and submit the claim.

What should I include in my damage claim?

A complete claim includes a clear description, dated photos or videos, and any repair estimates or receipts. Showing the condition of the property before and after the stay, if you have it, helps speed up the review.

What happens after I submit a claim?

After you submit your claim, the Holidu team reviews the information and may contact you for more details. If you have questions about the status of your claim, contact the Holidu Customer Happiness Team through your Host account.