How to Configure and Collect a Security Deposit

Protecting your property while keeping things clear and simple for your guests is essential. A security deposit can help you cover costs from damages or unexpected situations during a guest's stay.

Getting Started

To configure a security deposit for your property, follow these simple steps:

1. Log in to your Holidu Account
2. Select the property you want to configure a security deposit for. If you have multiple properties, you will need to set the deposit for each one individually.

Configuring Your Security Deposit

1. Navigate to Configuration on the upper left side of your dashboard
2. Click on the Pricing section
3. Scroll down to Additional Fees and select Edit
4. Add or update your security deposit amount in the pop-up window
5. Click Save to apply the deposit to your property

How to Collect a Security Deposit

Once configured, you can collect the security deposit from your guests using one of these methods:

Payment Methods

• Cash on Arrival: Request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This method requires advance planning and clear communication.
• Payment Apps: Consider using payment apps such as Bizum (Spain), Swikly (France), or PayPal for quicker transactions. Other apps are available locally that may suit your needs.

Key Collection Tips

• Always communicate your chosen collection method to your guests in the arrival information to avoid surprises
• We recommend ensuring the security deposit is received before allowing guests to check in
• Not all guests can use bank transfers or apps, especially international travelers. Offering multiple payment options ensures a smooth transaction for everyone
• Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after
• The security deposit must be returned no later than 14 days after check-out

Important Considerations

Existing Bookings: Bookings made before your security deposit configuration are not affected. You cannot charge a different amount than what was configured when the guest booked.

Airbnb Bookings: For bookings made through Airbnb, the security deposit is not applicable and is handled entirely by Airbnb. It is strictly forbidden to charge any security deposit to guests who booked through Airbnb.

Booking.com: On Booking.com, the security deposit must be collected via bank transfer and 7 days before check-in according to their system settings. However, you are still free to collect the deposit in cash when the guest arrives if you prefer. The host is always responsible for collecting and managing the security deposit.

Alternative Solution: Holidu Protect

Looking for stronger protection without the hassle of manual deposit collection? Holidu Protect is a damage protection service that replaces the need for a security deposit entirely. For €3 per booked night, your property is covered for guest damages up to €50,000 across all supported booking channels, including Airbnb. Holidu Protect removes the deposit friction for guests while giving you better coverage. Learn more about how to activate or deactivate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Thank you for hosting with Holidu.