A security deposit helps you cover costs from damages or unexpected situations during a guest's stay. This guide explains how to set up a security deposit for your property in your Holidu account and how to collect it from your guests.

How to configure a security deposit

1. Log in to your account: Sign in to your Holidu Account. If you manage more than one property, you need to set the deposit for each property individually.
2. Go to Configuration: In the upper left corner, select "Configuration", then click the "Pricing" section.
3. Set the deposit amount: Scroll down to "Additional Fees" and select "Edit". In the pop-up window, enter your security deposit amount and click "Save".

How to collect a security deposit

Choose a collection method and communicate it to your guests in the arrival information so there are no surprises on the day.

• Cash on arrival: Collect the deposit in cash when the guest checks in. This is a simple method that ensures payment before check-in.
• Bank transfer: Ask guests to transfer the deposit a few days before arrival. This requires advance planning and clear communication.
• Payment apps: For a faster process, you can use a local payment app such as Bizum, Swikly, or PayPal. These apps are not affiliated with Holidu.

Important considerations

• Existing bookings: Changes apply only to new bookings. Bookings made before you configured a deposit are not affected, and you cannot charge a deposit that was added after the guest booked.
• Airbnb bookings: Airbnb bookings are protected by AirCover, so you must not collect a security deposit from guests who booked through Airbnb.
• Booking.com: Booking.com requires the deposit to be collected by bank transfer, 7 days before check-in. This is a channel-wide setting that Holidu cannot change per host. You can still collect the deposit in cash on arrival if you prefer.
• Timing: We recommend receiving the deposit before check-in so you are covered for any potential charges.
• Refunds: Return the deposit once the property has been inspected and found in good order, typically at checkout or a few days later. The deposit must be returned no later than 14 days after check-out.

Looking for an alternative? Holidu Protect

Holidu Protect is a damage protection service that can replace the need to collect a security deposit. It covers guest damages up to €50,000 for €3 per booked night, across all supported booking channels, including Airbnb. Learn more about how Holidu Protect works and how to activate or deactivate Holidu Protect. Note that activating Holidu Protect automatically disables the security deposit for that property.