What is Holidu Protect?

Holidu Protect, powered by Truvi, is an optional damage protection service that replaces traditional security deposits. For €3 per booked night, your property is covered for guest damages up to €50,000. The fee is deducted automatically from your payout, and there is no subscription. You can activate or deactivate Holidu Protect for your properties at any time.

What happens when Holidu Protect is active?

When Holidu Protect is active, deposits are automatically disabled for the enrolled property. Guests are screened for potential risks after each confirmed booking, and the screening result falls into one of three outcomes:

• Approved: Eligible for protection up to €50,000, subject to individual review.
• Flagged: Eligible for limited protection up to €1,000. This usually happens when the guest's email or phone number could not be verified.
• Rejected: The booking is canceled automatically, with no penalties or fees for you.

You can see the screening status in the booking details.

Which damages are eligible for protection?

Every damage report is reviewed individually by Truvi. Commonly considered damages include stained linens, unintentional guest damage, unauthorized pet damage, unauthorized smoking, unapproved party damage, furniture damage, and extra cleaning costs. Wear and tear, maintenance expenses, loss of income, and acts of nature are not commonly considered. Protection applies only to Holidu bookings made after Holidu Protect was activated for the property.

How do I submit a damage report?

Submit your damage report within 14 days of guest check-out, ideally within 24 hours of discovering the damage. To start:

1. Check the property and photograph all visible damage within 72 hours. Include wide-angle shots of the room and close-ups of the damaged items.
2. Do not throw away or repair damaged items unless urgent, such as a water leak.
3. Do not admit liability or settle anything with the guest.
4. For malicious damage or theft, report it to the police and keep the police report number.
5. Go to your booking overview in your Holidu account, open the affected booking, and click the button to start your damage report.
6. Complete the form on the Truvi page you are redirected to.

Have the guest's full name, timestamped photos, repair or replacement quotes, and proof of ownership ready. You can learn more about submitting a Holidu Protect damage report. You will receive feedback within 2 business days. Resolution times range from 3 business days for claims up to €250 to longer timelines for claims above €5,000.

Frequently asked questions

How much does Holidu Protect cost?

Holidu Protect costs €3 per booked night, deducted automatically from your host payout.

Can I use Holidu Protect together with a security deposit?

No. Activating Holidu Protect automatically disables the security deposit for that property.

What happens if I deactivate Holidu Protect?

Existing bookings made while Holidu Protect was active remain eligible for protection. New bookings made after deactivation are not eligible.