How can I add arrival instructions?

Clear arrival instructions help your guests have a smooth check-in experience. You can easily set up and update arrival information in your Holidu Hosts account.

Steps to add arrival instructions

1. Log in to your Holidu Hosts account and select your property
2. Click Configuration in the left-hand menu
3. Scroll down and select Arrival Information
4. In the Contact Information section, click Edit to add or update:
   • Name of the check-in contact person
   • Phone number
   • Email address
5. In the Arrival Information section, click Edit to include:
   • Key collection details
   • Directions to the property
   • Special check-in instructions

Improve your instructions with AI

While editing arrival information, you'll see an "Improve with AI" button. This tool automatically rewrites your instructions into a clear, structured format that guests find easier to follow. Your improved instructions will be sent automatically in guest confirmation emails.

Translate your instructions

After saving, use the Language Selector to translate your arrival instructions into all supported languages. Guests will automatically receive instructions in their preferred language when available.

Important information

Arrival information you add (contact details, key collection, and directions) is automatically sent to guests after they confirm a booking. If you update arrival details after bookings are already made, you must inform those guests personally about the changes.