Arrival instructions help your guests check in smoothly. You can add or update them in your Holidu Hosts account under Configuration, in the Arrival Information section. Guests receive these details automatically after they confirm a booking.

How do I add arrival instructions in my Holidu account?

1. Log in to your Holidu Hosts account and select your property.
2. In the left-hand menu, click Configuration.
3. Select Arrival Information.
4. In the Contact Information section, click Edit to add the name, phone number, and email of the person responsible for check-in.
5. In the Arrival Information section, click Edit and add details such as key collection information, directions to the property, and any other check-in instructions.
6. Optional: click Improve with AI to rewrite your instructions into a clear, structured format.
7. Save your changes.
8. Use the Language Selector to translate your instructions into all supported languages.

What should I know before updating arrival instructions?

• Guests receive the translated version automatically if their language is available.
• If you change arrival details after a booking is made, contact those guests personally about the update.

For more help, visit the Holidu Help Center.