The onboarding fee is deducted from the payout of your first booking. It is charged for each property, and it still applies if that booking is canceled. The amount is taken before we send you the payout.

Onboarding covers the steps to list your property on Holidu and set up the tools that help you manage bookings. The process is based on your local market, so you know how to use Holidu and your property is ready for guests.

When is the onboarding fee charged?

The onboarding fee is charged at the property level with your first booking. It applies even if that booking is canceled.

How is the onboarding fee charged?

• The amount is deducted from the payout of your first booking before we send you the payout.
• If you have multiple properties, the fee is charged for each one.
• A separate invoice for the onboarding fee is created.
• You can find this invoice in your "Invoices" section.

What happens if a booking is canceled after the payout was processed?

Holidu uses a "balance concept." If a booking with an already processed payout is canceled, you do not need to refund us. Instead, we deduct the amount from your next booking. The onboarding fee stays in place until we can deduct it from another booking.

How can I check if the onboarding fee applies to my Holidu account?

1. Log in to your Holidu account: Log in for hosts
2. Go to the Holidu Logo on the upper right side.
3. Click on Account and scroll to the bottom of the page to find Your Holidu agreement.
4. Click the Download button next to Your Holidu agreement.

Our local teams can explain how the onboarding fee shows up in your specific market. Reach out via the Holidu Assistant. Thank you for being a host with us.