If a guest cancels their booking, the cancellation policy selected at the time of booking applies. Your payout depends on that policy and on when the cancellation occurs. You do not need to issue a refund yourself, because Holidu handles all refund processes according to the policy.

How are cancellations handled?

1. The guest cancels through the channel where they booked, such as Holidu, Airbnb, Booking.com, or Vrbo.
2. The system automatically applies the cancellation policy attached to the booking.
3. Your payout is processed according to the policy set for the property.
4. You receive an email notifying you of the cancellation.

Where can I find the cancellation policy for a booking?

Log in to your Holidu account, go to the Bookings section, and scroll down to the booking details. The cancellation policy is listed within each booking.

What else should I know about cancellations?

• Your cancellation policy applies: the guest's refund and your payout both depend on the policy chosen for the booking.
• Your calendar updates automatically: once a cancellation is confirmed, the dates become available for new bookings.
• Guests receive their refund automatically based on the cancellation policy.

Check your Holidu host account after a cancellation to review the details and any payout updates.