The Booking Modification feature lets you handle guest requests to change a booking directly from your Holidu account, so you can respond to guests faster and more efficiently.

What is Booking Modification?

Previously, booking modification requests from guests on Airbnb or Booking.com required intermediary steps and manual processing. Now, these requests are managed directly in your Holidu account, giving you a clearer view of each request and full control over your calendar and availability decisions.

Key Benefits of Handling Booking Modifications in Your Holidu Account

• Direct handling: Guest requests for booking changes come straight to you. You can approve, decline, or suggest modifications based on your availability and preferences without delays.
• Faster responses: You can respond to guest requests in fewer steps. This reduces wait times and supports a better guest experience, leading to higher satisfaction ratings.
• Better visibility: All modification requests are displayed in one central location, making it easier to track and manage changes across all your bookings.
• More time for what matters: With fewer manual steps, you have more time to focus on hosting your guests well and managing your property effectively.
• Automatic updates: Once you respond, guests are notified automatically and updated booking details are shared in real-time.

How Does This Process Work?

Step 1: Receive Notification of Modification Request

You'll receive notifications via email and the Holidu app whenever a guest submits a booking modification request. Make sure push notifications are enabled in your Holidu app settings to receive instant alerts.

Step 2: View Requests in Your Holidu Account

Requests appear on your home page and in your booking overview within your Holidu account and the Holidu mobile app. This centralized location makes it easy to track all pending modification requests at a glance.

Step 3: Review Request Details

When you click on a modification request, you'll see all the important details to help you make an informed decision, including:

• Duration changes (shorter or longer stay)
• Guest count adjustments (additional guests or fewer guests)
• Date modifications (check-in and check-out date changes)
• Updated earnings based on the proposed modification
• Guest information and booking history

Step 4: Make Your Decision

After reviewing the request details, you can make one of the following decisions with a single click:

• Accept: Approve the modification request and confirm the new booking details
• Decline: Reject the modification request if it doesn't work with your calendar or preferences
• Counter-offer: Suggest alternative dates or conditions that work better for you

Step 5: Automatic Guest Notification

Once you've made your decision, the guest is automatically notified of your response. If you accepted the modification, updated booking details are shared with the guest immediately, and your calendar is updated in real-time.

Important Information

• To receive notifications from the Holidu app, ensure that push notifications are enabled in your device settings and app preferences.
• If you want to accept a modification with a different price than originally quoted, please reach out to Holidu's Customer Support team so your request can be handled correctly.

Where Does This Feature Apply?

The Booking Modification feature is currently available for properties listed on:

• Airbnb
• Booking.com

These channels generate the most modification requests from guests. As the feature continues to roll out, additional platforms may be included. During the gradual rollout phase, some requests may still be processed through our customer support team. We'll keep refining this feature based on host feedback to ensure it meets your needs and improves your hosting experience.