How does Holidu keep guests informed automatically?

Holidu sends a series of automated messages to your guests from the moment they book until after their stay, no matter which distribution channel the booking came through. These messages keep guests informed and engaged, so you can focus on welcoming them instead of repeating the same administrative tasks.

What automated messages does Holidu send to guests?

Holidu automatically sends the following messages to guests. These run independently of any messages you set up yourself.

1. Booking Confirmation: As soon as a guest completes a booking, they receive a confirmation with all the essential details about their stay, so they know what to expect.
2. 1st Payment Confirmation: Once the initial payment is made, the guest receives a confirmation detailing the payment, so they know it was successful and recorded.
3. Balance Payment Confirmation: After the guest completes the balance payment, they receive a confirmation that the full payment has been received, for complete transparency.
4. Arrival Information: Before arrival, the guest receives the key check-in details, including times and directions, so they can arrive prepared and without confusion.
5. Feedback Request: After the stay, the guest is invited to share feedback, which helps improve future stays and gives you valuable insight into guest satisfaction.

These messages are pre-written and timed for the typical guest journey, so they work without any setup on your side.

What is the benefit of automated guest communication?

Automated guest communication means clearer communication, more confident guests, and stronger reviews, with less manual work for you.