How can I contact Customer Service?

As a host, you can contact Holidu Customer Service through the Holidu Assistant, by phone in your preferred language, or via WhatsApp for text messages. Phone and WhatsApp hours vary by request type, so check the times below before you call. Always include your Property ID, and your Booking ID if your question involves a specific booking.

Contact options at a glance

• Holidu Assistant: Available in your host account at any time.
• Phone: Support is available seven days a week in several languages.
• WhatsApp: Text messages only, from 09:00 to 18:00 CET.

Holidu Assistant

The Holidu Assistant is the fastest way to get help with common host questions. You can open it directly in your host account at https://host.holidu.com/app/assistant.

Phone support

Our phone lines are open Monday to Sunday. Opening hours depend on the language and the type of request.

Booking inquiries, payments, modifications, cancellations and complaints

This line handles pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations and complaints.

Hours: 09:00 to 21:00 CET, Monday to Sunday

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78

Hours: 09:00 to 18:00 CET, Monday to Sunday

• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Property configuration and listing support

Call this line for help with amenities, descriptions, pricing changes and other listing modifications.

Hours: 09:00 to 18:00 CET, Monday to Sunday

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Advanced host support for complex or escalated property issues

Use this line for complex or escalated property issues that need specialist attention.

Hours: 09:00 to 18:00 CET, Monday to Friday

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

WhatsApp support

You can also reach our Customer Service team by WhatsApp. This channel supports text messages only, so you cannot receive calls through it.

• Availability: 09:00 to 18:00 CET, Monday to Sunday
• WhatsApp number: +49 1579 2347507

Always include your Booking ID and Property ID in your message. This WhatsApp number is for hosts only. Please do not share it with guests.

Tips for faster support

• Have your Property ID ready before you contact us.
• Add your Booking ID if your question is about a specific reservation.
• Check the opening hours for your request type and language before you call.
• Use the Holidu Assistant first for quick answers to common questions.

Find more help

You can find answers to many common host questions in the Holidu Help Center.