We're here to help! Our Customer Service team is available through multiple convenient channels to assist you with any questions or concerns about your property on Holidu. Whether you need help with bookings, property configuration, or advanced support, we have several ways for you to reach us.

Why Contact Customer Service?

Our dedicated support team can assist you with a wide range of issues, including booking inquiries, payment questions, property modifications, listing updates, and complex property-related matters. When you contact us, having your Property ID and Booking ID (if applicable) ready will help us locate your information quickly and resolve your questions more effectively.

Contact Methods

Phone Support

Our phone lines are available 7 days a week. We offer support in multiple languages, and hours vary depending on your request type.

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Available for pre and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Property Configuration & Listing Support

Get help with amenities, descriptions, pricing changes, and listing modifications.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Advanced Host Support

For complex or escalated property issues that require specialized assistance.

Hours: 9:00 AM – 6:00 PM CET (Monday – Friday)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team via WhatsApp for text-based support.

WhatsApp Number: +49 1579 2347507

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

Important notes about WhatsApp:

• Text messages only – calls cannot be received via WhatsApp
• Always include your Property ID and Booking ID in your message for faster assistance
• This WhatsApp number is exclusively for hosts and should not be shared with guests

Tips for Contacting Customer Service

• Have your Property ID ready: This helps us locate your property information immediately
• Include your Booking ID: If your inquiry relates to a specific booking, providing the Booking ID will enable us to assist you more promptly and accurately
• Be specific: Clearly describe your issue or question to help our team provide the most relevant solution
• Choose the right channel: Select the contact method and language that work best for you

What to Expect

Our Customer Service team is committed to providing fast and helpful support. Response times vary depending on the contact method and current volume, but we strive to address all inquiries as quickly as possible. When you provide your Property ID and Booking ID upfront, our team can access your account information and resolve your issue more efficiently.

Next Steps

Choose the contact method that best suits your needs from the options above. Whether you prefer speaking with someone directly over the phone, reaching out via WhatsApp, or using our online assistant, we're here to help you succeed as a host on Holidu.