Review Guidelines for Guests

At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and help us improve the holiday experiences we offer. Here's everything you need to know about leaving a review on Holidu.

How the Holidu Rating System Works

Guests can rate their overall stay on a scale of 1 to 5, where 1 is the lowest and 5 is the highest. The overall property rating is calculated by averaging all individual scores submitted. You can also leave subscores for categories such as location, cleanliness, description accuracy, and value for money. Additional comments about your stay or type of trip (e.g., family, couple, solo) are welcome.

Who Can Leave a Review?

Only guests who booked and completed a stay via Holidu can leave a review. Reviews can be submitted anonymously, or with your first name and the first initial of your last name. If you booked via a partner website, their review terms and conditions will apply.

To edit or delete a review submitted through Holidu, please contact our Customer Service team.

What Reviews Do We Display?

We show reviews from both Holidu guests and trusted partner websites to give guests the full picture. You may see individual reviews with written text and scores, aggregated ratings compiled from multiple guests, and additional reviewer info like travel party type or country of origin.

Reviews are sorted by date of booking and whether text is included. Other filters like guest type or rating score may be available. For fairness, negative reviews below a certain score are only shown if a property has at least two reviews.

Review Compliance Standards

We want all reviews to be genuine, respectful, and helpful. Your opinion matters—whether positive or negative. However, reviews must meet the following standards.

Not Allowed

• Illegal activity references
• Politically or religiously sensitive remarks
• Promotional content or external links
• Personal details (e.g., emails, phone numbers, names)
• Profanity, hate speech, threats, or violent content
• Fake or spam content
• Impersonation of others
• Host-written reviews or incentivised reviews

What We Encourage

• Honest, travel-related feedback
• Relevant experiences that help others
• Original, unbiased content from real guests

Translations Disclaimer

Reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations.

Frequently Asked Questions

Can I review a property if I booked through another website?

If you booked via a partner website, their review terms and conditions will apply instead of Holidu's guidelines. Check with the partner platform directly about their review submission process.

How can I edit or delete my review?

To edit or delete a review you submitted through Holidu, please contact our Customer Service team. They will assist you with any changes you need to make.

Why was my review not published?

Your review may not have been published if it doesn't meet our compliance standards. Reviews containing illegal content, personal information, hate speech, promotional links, or spam are not displayed. Ensure your review is genuine and travel-related feedback.

Will my review be translated?

Yes, reviews may be automatically translated using DeepL to reach a wider audience. However, Holidu and DeepL do not guarantee the accuracy or reliability of automatic translations.

Can I submit an anonymous review?

Yes. You can choose to submit your review anonymously, or include your first name and the first initial of your last name. The choice is entirely yours.

How is the overall property rating calculated?

The overall property rating is the average of all individual scores submitted by guests. Each guest rates their stay on a scale of 1 to 5, and these scores are combined to create the property's overall rating.

Can hosts incentivize guests to leave reviews?

No. Host-written reviews and incentivised reviews are not permitted on Holidu. All reviews must be genuine and come directly from guests who completed their stay.