A security deposit is a guarantee amount that a host may request from guests to cover potential damage to the property during their stay. It is separate from the total booking price, and it is not a charge for the stay itself. If no damage occurs, the deposit is refunded at check-out or within a maximum of 14 days after check-out.

Security Deposits on Booking Platforms Except Airbnb

This information applies to all booking platforms except Airbnb. For bookings made through these platforms, the security deposit policy varies by host. Here is what you need to know:

• Deposit Requirement: The host may require a security deposit. This is communicated in the listing, the house rules, or the pre-arrival instructions.
• Collection Process: The deposit is paid directly to the host, for example in cash on arrival, by bank transfer, or through a payment link provided by the host. Holidu and the booking channel do not collect these funds.
• Refund Process: If no damage occurs, the deposit is refunded according to the host's policy, usually at check-out or within 14 days after check-out.

Security Deposits When Booking Through Airbnb

If you are booking through Airbnb, you are not required to pay the deposit, as the platform manages the deposit on the host's behalf. The rules described in this article do not apply to Airbnb bookings.

What You Need to Know Before You Book

• Deposit Terms Vary: The host sets the terms, collects or holds the deposit, and issues the refund. Review the details before you confirm your booking.
• Communication With Your Host: Your host should tell you in advance how the deposit is collected and how the refund will be processed.
• Responsible Stay: Treating the property with care is the best way to ensure your deposit is returned in full and on time.

What Happens if There Is Damage?

If accidental damage occurs during your stay, follow these steps:

1. Inform Your Host Immediately: Let your host know as soon as possible about any damage so it can be documented promptly.
2. Understand the Claim Process: The host may use the security deposit to cover repair costs. The host is expected to provide supporting documentation, such as photos or invoices.
3. Discuss a Resolution: Many issues can be resolved amicably by talking openly with your host.
4. Review Platform Policies: If a disagreement remains, contact Holidu Support through the help center for assistance.

Need More Details?

If you have questions about a security deposit or a damage claim, review the host's policy and the terms of the booking platform you used. These documents contain the full details on deposit collection, damage claims, and refunds.