Why didn't I receive my booking confirmation?

If you've booked a property through Holidu, Booking.com, or Airbnb and haven't received your booking confirmation email, don't worry. Follow the steps below to locate your confirmation or determine what may have happened.

Step 1: Search in your email inbox

Your booking confirmation may be in an unexpected location. Check the following folders:

• Received/Inbox folder
• Spam or Junk folder
• Promotions or Updates folder (if using Gmail)
• Other filtered folders

Tip: Search your inbox using keywords like "booking," "confirmation," or "reservation" to help locate the email quickly.

Step 2: Check your booking account

If you haven't found your confirmation email, log into your booking account on the respective platform to retrieve your booking details.

For Booking.com reservations

You should receive two confirmation emails:

1. A confirmation email from Booking.com that includes your booking reference number and PIN (confidential information). This email is sent to the inbox registered with your Booking.com account.
2. A confirmation email from Holidu (if your payment was confirmed) that includes your booking ID and your host's contact details.

To locate your booking details:

• Log into your Booking.com account
• Navigate to the "Bookings" section
• Find your booking and note the booking reference number
• Search your email inbox using this booking reference to locate the confirmation email

For Airbnb reservations

Your confirmation email, including the check-in form link, is sent through the message thread with your host.

To locate your booking details:

• Log into your Airbnb account
• Go to "Trips" section
• Select your reservation
• Review your reservation details and booking reference within the message thread with the host
• Search your email inbox using the booking reference to locate the confirmation email from Holidu

For Holidu direct bookings

If you have a Holidu guest account:

• Log into your Holidu account
• Navigate to "My Bookings"
• Find your booking and note your booking ID
• Search your email inbox using this booking ID to locate what folder the confirmation email went to

Common reasons you may not have received your confirmation

Understanding why your email didn't arrive can help prevent this issue in the future:

• Email filters: Confirmation emails may be automatically filtered into spam or promotions folders by your email provider
• Incorrect email address: Verify that the email address used during booking matches your current email account
• Email server issues: Temporary problems with your email provider may delay delivery
• Full inbox: If your mailbox is full, incoming emails may be rejected
• Typos in email address: A small typo during booking registration may cause the confirmation to be sent to the wrong address

Booking confirmation details you should have

Once you locate your booking confirmation, ensure it contains the following essential information:

• Booking reference number or booking ID
• Property name and address
• Check-in and check-out dates
• Guest name and number of guests
• Total cost and payment confirmation
• Host contact information
• Special instructions or house rules

What to do if you still cannot find your confirmation

Once you've followed the steps above and located your booking details in your account, you have the information you need to prepare for your stay. Your booking reference or ID number serves as proof of your reservation and can be used to communicate with your host or the booking platform if needed.