If you booked a property through Holidu, Booking.com, or Airbnb and cannot find your confirmation, first check your Received and Spam & Junk folders. Confirmation emails are sometimes filtered there. Then use your booking reference or booking ID to search your inbox or your account.

Which confirmation emails should you receive?

The emails you receive depend on where you booked:

• Booking.com: You should receive two emails. The first is a confirmation from Booking.com with your confirmation booking reference and your PIN (keep this confidential). It is sent to the email address you registered with Booking.com. The second is an email from Holidu, sent once your payment is confirmed, with your booking ID and your host's contact details.
• Airbnb: Your confirmation is sent through the Airbnb chat, not as a standalone email. It includes the check-in form link. You may also receive a separate email from Holidu with your booking details.
• Holidu: You should receive a booking confirmation email at the address you entered during checkout, once your payment is confirmed.

Step 1: Search your email inbox

Check these folders in the email account you used for your booking:

• Received folder
• Spam & Junk folder

Search your inbox for "Holidu" or "Booking.com" to find the email quickly.

Step 2: Check your booking details

Booking.com bookings

• Log in to your Booking.com account and go to the "Bookings" section.
• Find your booking reference.
• Search your email inbox for the booking reference.

If you still cannot find the confirmation, you can request a resend through the Booking.com help page.

Airbnb bookings

• Log in to your Airbnb account and go to "Trips." Your reservation details, including your booking reference, appear in the message thread with the host.
• Search your email inbox for the booking reference to find which folder the confirmation email from Holidu went to.

Bookings made with a Holidu guest account

• Log in to your Holidu account.
• Go to "My bookings" and find your booking ID.
• Search your email inbox for the booking ID to find which folder the confirmation email went to.

Why might my booking confirmation be missing?

Common reasons include:

• Payment not yet confirmed: The Holidu confirmation email is only sent after your payment is confirmed. Allow some time for processing.
• Email filters: Your email provider may have moved the message to Spam, Junk, Promotions, or another folder.
• Incorrect email address: A small typo in your email address can prevent delivery. Check the address on your booking details.

Frequently asked questions

How long does it take to receive my booking confirmation?

Confirmation emails are usually sent shortly after your booking is completed and payment is confirmed. If you have not received anything after checking your inbox and spam folders, review your booking details in your account.

Where can I find my booking reference?

For Booking.com bookings, find your reference in the "Bookings" section of your Booking.com account. For Airbnb bookings, find it in your trip details and in the message thread with the host. For Holidu bookings, find your booking ID under "My bookings" in your Holidu account.

Can I use my booking ID to find my confirmation?

Yes. Search your email inbox for your booking ID or booking reference. This is the fastest way to locate the confirmation email, including in folders other than your inbox.