Payment failures usually come from your bank, your card details, or the payment method you chose. Where you booked determines who handles the payment. For Holidu bookings with "Pay On," Holidu processes the payment, so the common causes below apply. For Booking.com and Airbnb bookings, those platforms manage the payment, so you will need to contact them directly.

Why is my payment failing on Holidu?

If you booked through Holidu and selected "Pay On," your payment may fail for one of the following reasons:

• Payment authentication issue: You must authorize the payment via the secure payment link sent to your email. This may require confirmation in your banking app or entering a code (TAN/PIN) sent by your bank by text message or phone call.
• Insufficient funds: Make sure your account has enough balance to cover the payment.
• Withdrawal amount exceeded: Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank for details.
• Payment Method Supported: Make sure you are using a supported payment method. We currently accept credit card, PayPal, iDeal (The Netherlands), Klarna (Austria, Germany, and The Netherlands), and Sofort.
• Invalid or declined card details: Common issues include:
  • An incorrect CVC number or invalid CVC length.
  • An invalid or expired card number.
  • A blocked or restricted card. Your bank may have declined the transaction for security reasons.
  • A cancelled card. Check with your bank to confirm its status.
• Too many failed attempts: After 5 or more unsuccessful attempts, further transactions may be temporarily blocked. Wait 1 to 2 hours before trying again. If the issue persists, check with your bank or use an alternative payment method.

Why is my payment failing on Booking.com?

The next steps depend on the payment option you selected when booking.

• If you chose "Pay Now": Booking.com fully manages this payment, and Holidu does not have access to your payment details. Contact Booking.com customer service via chat or phone call to find out why your payment is failing.
• If you selected "Pay On": Holidu processes this payment, so please review the reasons listed in the Holidu section above.

Why is my payment failing on Airbnb?

Airbnb manages all payments directly. Please contact via chat for assistance. You may also find your answer in the Airbnb help article Why your payment is getting declined or isn’t working.

What should I do if my payment still fails?

If the issue continues after checking the steps above, try a different supported payment method or contact your bank to confirm that the transaction is allowed. For Booking.com and Airbnb bookings, always contact the platform's customer service first, as they have access to your payment details.