On Holidu, you usually pay in two stages. A deposit is charged when you book, and the remaining balance is due later, before your check-in date. The exact timing depends on the property and its payment terms, and the due date for each payment is always shown in your confirmation email and under "My Bookings" in your Holidu account.

When do I pay the deposit?

For bookings that split the payment, the deposit is charged at the time you make your reservation. This secures your stay. Some properties require full payment at booking, in which case no second payment will be needed.

When is the remaining balance due?

If your booking requires a second payment, the due date is set by the property's payment terms. It is typically due before your check-in date. To avoid surprises, check the exact date as soon as you book.

• Open your confirmation email and look for the payment schedule.
• Log in to your Holidu account and go to "My Bookings" to see upcoming payments.

Good to know: Your bank or card provider may show the charge a few days before the due date. This is normal and helps prevent failed payments.

Will I receive a reminder before my payment is due?

Yes. Holidu sends reminders before a payment is due so you have time to make sure your payment method has enough available balance.

What happens if my payment fails?

If a payment does not go through, you will receive a notification asking you to update your payment method. If the payment is not completed by the deadline, your booking may be cancelled automatically, so act quickly.

• Make sure your card is valid, not expired, and has enough funds.
• Update your payment details if your card has changed.
• Check your spam folder for notifications from Holidu.

If you have trouble paying, check your confirmation email first. You can also visit the Holidu Help Center or contact Holidu customer support for help.

For more information on managing your reservation, visit the Holidu Help Center.