In most cases, you cannot change your payment method on Holidu once a payment has gone through. If your original payment fails, however, you will be able to update your payment method. Holidu will send you a secure payment link by email so you can enter new payment details and complete the transaction.

When can I update my payment method?

You can only update your payment method when a payment fails. You do not need to contact customer support to do this. Holidu will send you a secure payment link by email, which lets you enter a new payment method and complete your transaction.

If your original payment was processed successfully, the payment method on that transaction cannot be changed.

How do I update my payment method after a failed payment?

Follow these steps to complete your payment with a new payment method:

• Check your inbox for an email from Holidu about your failed payment.
• Make sure the email comes from an address ending in @holidu.com.
• Click the secure payment link in the email.
• Enter your new payment details and confirm the payment.
• Wait for the confirmation that your payment has been completed.

If you cannot find the email, check your spam or junk folder. You can also log into your booking through the official Holidu website or the Holidu app to check the status of your payment.

How can I tell if a payment email from Holidu is genuine?

All official emails from Holidu are sent only from the domain @holidu.com. Be careful with any message that asks for payment or personal details, especially if it feels urgent.

To stay safe:

• Never click on suspicious links or download unexpected attachments.
• Do not reply to suspicious emails or share personal details.
• When in doubt, log into your booking through the Holidu app or the official Holidu website instead of using a link in an email.

What should I do if I received a suspicious email?

If you think you have received a fraudulent email claiming to be from Holidu, take these steps:

• Do not reply to the email or provide any personal or payment details.
• Contact your bank if you have already shared any payment information.
• Forward the suspicious message to support@holidu.com so our team can investigate.

Your booking remains safe and secure with Holidu.

Need more help with your payment?

If you have questions about a failed payment or your booking, visit the Holidu Help Center for more guidance on managing your booking.