Who can I contact in case of an emergency?

When your safety is at risk or you experience an emergency during your stay, it is crucial to contact local authorities or emergency services immediately. This ensures you receive prompt assistance from trained professionals who are equipped to handle urgent situations.

Immediate Emergency Response

In any life-threatening situation, always contact local emergency services first. Do not wait to inform your host before calling for help if your safety is at immediate risk.

Emergency Numbers by Region

European Union: For serious medical conditions such as stroke, heart attack, severe injuries from accidents, or any life-threatening situation, call 112. This is the universal emergency number for ambulance, fire department, and police services throughout the EU.

If you are staying outside the European Union, identify the local emergency number for your specific region before your arrival and keep it readily accessible.

Types of Emergencies and What to Do

Health and Medical Emergencies

What to do: If you are experiencing a medical emergency during your stay, contact local emergency services or call an ambulance immediately. After ensuring your medical safety, inform your host of the situation so they can offer additional support and assistance if needed.

Safety Threats and Dangerous Situations

What to do: If you encounter serious events that represent danger, such as theft, illegal activities, violence, or any other threat to your safety, contact local authorities as your first course of action. Report the incident to the police and provide them with all relevant details. After reporting to authorities, you can inform your host and our support team of what has occurred.

Property Damage or Accidents

What to do: In case of major accidents or property damage that may pose safety risks, contact emergency services if anyone is injured. For non-life-threatening property issues, document the situation with photos and inform your host immediately.

Support from Your Host

After addressing the immediate emergency by contacting local authorities, notify your host about the situation. Your host may be able to provide local assistance, help with translations, or offer guidance on local resources and services. However, always prioritize contacting professional emergency services before notifying your host.

Holidu Emergency Support

Our specialized support team is available 7 days a week to assist you with emergency situations. Once you have contacted local authorities and ensured your immediate safety, you can reach out to our support team for guidance on next steps, assistance with communication, or to report the incident. We are here to help you navigate any challenging situations that may arise during your stay.

Before Your Arrival

Prepare yourself for emergencies before your stay begins:

• Research the emergency number for your destination country or region
• Save emergency contacts in your phone
• Familiarize yourself with the location of the nearest hospital or medical facility
• Keep your host's contact information easily accessible
• Make note of your accommodation address in the local language
• Share your itinerary and contact information with someone at home

Remember

Your safety is the priority. In any emergency situation, always contact local emergency services or authorities first. Professional emergency responders are trained and equipped to handle urgent situations. After receiving the help you need, inform your host and our support team so we can provide additional assistance and support during your recovery or resolution of the situation.