If your booked property isn't clean, first document the issue with photos and notes, then contact your host, who is on site and can usually resolve it quickly. Your booking confirmation email or the Holidu app has the host's contact details. If the issue is not resolved, use the button on this page to get help from Holidu.

What should I do first if my booked property isn't clean?

Reach out to your host or the person in charge first, since they are on site. Most cleanliness issues can be resolved quickly this way.

1. Document the issue before you contact anyone.
2. Find your host's contact information.
3. Explain the problem and ask for a prompt resolution.

How do I document a cleanliness issue?

Take clear evidence of every area that needs attention. Your photos and notes will also be needed if you ask Holidu for further help.

• Take photos of any areas that need attention.
• Write down specific details, such as unwashed dishes or dirty linens.

How do I contact my host about a dirty property?

Your booking confirmation email or the Holidu app contains your host's details. Describe the problem clearly and ask for a prompt resolution.

What if my host does not fix the problem?

If the issue remains unresolved after you contact your host, click the button on this page. Holidu's next steps will help you reach a solution. Holidu needs supporting documentation of the issue to help you, so have your photos and notes ready.

For more information, visit the Holidu Help Center.