If something in your rental is broken or not working, first contact your host, since most issues can be resolved quickly. Document the problem with photos and notes so that both you and the host have a clear record of what happened.

What should I do first if something is broken in my rental?

Contact your host or the person responsible on-site as soon as you notice the problem. Clearly describe the issue and ask for a prompt resolution. Most problems can be fixed this way.

How do I document a broken item or issue?

Before you contact anyone, gather the details of the problem:

1. Take photos of the broken item or the affected area.
2. Write down specific details, such as which appliance or piece of furniture is malfunctioning.
3. Explain how the issue affects your stay, for example if it stops you from using a room or facility.

How do I contact my host about a problem?

You can find your host's contact details in your booking confirmation email or in the Holidu app. Share your photos and notes when you explain the issue so the host understands the problem quickly.

What if my host does not resolve the issue?

If the problem is still not fixed after you have contacted your host, reach out to Holidu for help. Provide your documentation, including photos, notes, and details of your communication with the host, so that we can assist you effectively.

For more help, visit the Holidu Help Center.