If you have booked a property through Holidu, your first point of contact is your accommodation host. You can find their contact details in the "Your Host" section of your confirmation email. If you still need help, you can contact Holidu through the Guest Help Center at https://www.holidu.com/help/guest.

Who should you contact first?

The accommodation provider is the person who manages the property. They will welcome you on arrival and give you everything you need to prepare for your stay. For questions about your check-in, the property, or your stay, your host is usually the fastest way to get an answer.

How to reach support step by step

1. Check your confirmation email for the "Your Host" section and find the host's contact information.
2. Contact your host directly if you have questions about your stay, check-in, or the property.
3. If you have not received your reservation details, or your arrival date is approaching, reach out to your host using the contact information provided.
4. If you still need assistance after contacting your host, visit the Holidu Guest Help Center at https://www.holidu.com/help/guest and get in touch with the Holidu team.

What if I cannot find my confirmation email?

Check your spam or junk folder for an email from Holidu. The confirmation email contains your host's details and your reservation information. If you cannot find it, visit the Guest Help Center at https://www.holidu.com/help/guest for further assistance.

Need more help?

Browse our Guest Help Center for answers to common questions about booking, staying, and getting in touch with your host. Visit https://www.holidu.com/help/guest to find out more.