Where Can I Find My Check-in Instructions?

Finding your check-in instructions is easy. Holidu provides your check-in details in multiple convenient locations so you can access them whenever you need them before arriving at your accommodation.

Check Your Booking Confirmation Email

The quickest way to find your check-in instructions is to check your email. After you complete your booking, Holidu sends a confirmation email containing all your check-in information, including the exact address and key collection instructions.

If you cannot find the confirmation email in your inbox, be sure to check your spam or junk folder, as booking confirmation emails sometimes get filtered there by mistake.

Access Your Booking Details Through the Holidu App or Website

You can view your check-in instructions anytime by logging into your Holidu account:

1. Open the Holidu app or visit www.holidu.com
2. Log into your account using your email and password
3. Navigate to the Bookings section
4. Select your active reservation to view all check-in details, including the property address and key collection instructions

This method is particularly helpful if you need to reference your check-in information while traveling or if you cannot locate your original confirmation email.

Contact the Host Directly

If your arrival date is approaching and you have not received your check-in instructions, you can contact the property host directly. Your booking confirmation email contains the host's contact information that you can use to reach out and request your check-in details.

Most hosts respond promptly to guest inquiries, especially as the check-in date draws near.

Key Information Included in Your Check-in Instructions

Your check-in instructions typically contain:

• The complete property address
• Key collection procedures and location
• Check-in time details
• Access instructions (door codes, key pickup locations, etc.)
• Host contact information for arrival day support
• Parking information if applicable
• WiFi details and other property amenities

Troubleshooting: I Still Cannot Find My Check-in Instructions

If you have checked your email inbox and spam folder and cannot access your booking details through your Holidu account, try these steps:

• Confirm you are logged into the correct Holidu account
• Refresh your browser or close and reopen the Holidu app
• Check that your booking status is confirmed (not pending or cancelled)
• Contact the property host using the contact information in your original booking confirmation
• Reach out to Holidu customer support for additional assistance

Having your check-in instructions readily available ensures a smooth arrival at your accommodation. Make sure to access and review them at least 24 hours before your scheduled check-in time.