If you cannot check in, first confirm your check-in time and access instructions in your booking confirmation. If the issue continues, contact your host or property manager using the details in your confirmation email. If the host cannot resolve it, contact Holidu Customer Support.

How to Resolve a Check-In Issue

1. Check your booking details, including your check-in time window and how to collect the keys or enter the property.
2. Contact your host or property manager using the details in your booking confirmation email. Explain the issue, such as a key not being in the expected location, a lockbox code not working, or no one being present to meet you.
3. Contact Holidu Customer Support if the host is unavailable or cannot resolve the situation.

Information to Have Ready

• Your booking confirmation number
• The property name
• Your check-in instructions

For more guest support information, visit the Holidu Help Center.