What can I do if I cannot check in?

If you're unable to check in as planned, there are steps you can take to resolve the issue. Follow these actions to access your accommodation.

Check your booking details

Before contacting anyone, verify the key information in your booking confirmation email or account:

• Check-in time: Confirm you are arriving within the allowed check-in window
• Access instructions: Review how you should access the property, such as key collection, lockbox code, or host meeting

Contact the property owner or manager

If you cannot access the property or the instructions are unclear, reach out to the host or property manager immediately using the contact details in your booking confirmation email. Explain the specific issue, such as a missing key, non-working lockbox code, or no one available to meet you.

Contact Holidu customer support

If the host is unavailable or unable to help, Holidu's customer support team can assist you. Have your booking confirmation number, property name, and check-in instructions ready when you contact support.

Prevent check-in problems

• Confirm your check-in details before your trip, including the time, location, and access instructions
• Keep your host's contact information accessible
• Notify the host in advance if you expect to arrive late