Where can I find the cancellation policy for my booking

Understanding the cancellation policy for your booking is important before you travel. Whether you're booking through Holidu or Booking.com, we'll show you exactly where to find this information.

How to find the cancellation policy on Holidu

Follow these simple steps to locate your cancellation policy on Holidu:

1. Enter your travel dates: Start by selecting your check-in and check-out dates. This will display available properties for your chosen dates.
2. Scroll to the House Rules section: On the property details page, scroll down to find the House Rules section. You'll see a dedicated box containing the cancellation policy for that property.
3. View full details: Click on "More Details" to expand and see the complete cancellation terms and conditions.
4. Check your confirmation email: After completing your reservation, you'll receive a confirmation email from Holidu. The Cancellation section of this email contains the specific cancellation policy for your booking, which you can reference at any time.

How to find the cancellation policy on Booking.com

If you're booking through Booking.com, here's how to find your cancellation policy:

1. Enter your travel dates: Select your check-in and check-out dates to view property availability for your chosen period.
2. Check the cancellation options: In the "Your Choices" section on the booking page, you'll see the cancellation policy that applies to your specific dates. This section clearly indicates whether cancellation is free or if fees apply.
3. Review your confirmation email: Once your booking is confirmed, you'll receive a confirmation email with all reservation details. The cancellation policy is clearly listed in the Cancellation section of this email for future reference.

Key information about cancellation policies

The cancellation policy may vary depending on several factors:

• The specific property you've booked
• Your check-in and check-out dates
• The booking date and how close it is to your travel dates
• The booking platform you used (Holidu or Booking.com)

Always review the cancellation policy before completing your booking so you understand the terms that apply to your reservation.

Access your cancellation policy anytime

You can access your cancellation policy at any time by:

• Logging into your booking account on the platform where you made your reservation
• Referring to your confirmation email
• Contacting customer support if you need clarification on your specific policy