If your booking has been cancelled, your refund is usually returned to your original payment method within 2 to 4 business days. The exact timing depends on how you paid, which company handles the payment, and how quickly your bank processes the refund. Any refund amount depends on the cancellation policy of your booking.

How does my payment option affect my refund?

Your refund process depends on where you booked and how you chose to pay. Check your booking confirmation to see which option applies to you.

• Pay Now (booked through Booking.com): Booking.com manages your refund. Once your booking is cancelled, any applicable refund is processed directly by Booking.com.
• Pay On (booked through Holidu): Holidu processes your refund. Any applicable refund is sent to the original payment method you used when booking.
• Airbnb bookings: Airbnb handles all payments, so any applicable refund is processed by Airbnb.

How long will it take to receive my refund?

For Holidu bookings with Pay On, the refunded amount should appear in your bank account within 2 to 4 business days. The exact time depends on your bank's processing speed. Refunds may take longer to appear during bank holidays or weekends.

Refunds for Pay Now bookings

If you paid through Booking.com, the refund is handled by Booking.com. For updates on your refund, contact Booking.com customer service by chat or phone.

Refunds for Airbnb bookings

If your booking was made on Airbnb, Airbnb processes the refund. You can learn more in the Airbnb Help Center:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

For further help, contact via chat.

Why haven't I received my refund yet?

If the 2 to 4 business days have passed, check the following:

1. Confirm that your booking has been cancelled and that a refund was approved under the cancellation policy.
2. Check your bank or card statement. Refunds can sometimes appear as pending before they are posted.
3. Make sure you check the same card or account you used to pay for the booking.
4. Contact the company that handled your payment (Holidu, Booking.com, or Airbnb) if the refund still has not arrived.

Do I get a refund for every cancellation?

Not always. Refunds depend on the cancellation policy shown when you booked. If your cancellation falls outside the free cancellation period, you may receive a partial refund or no refund at all.

Need more help?

If you have questions about your refund, see our Holidu Help Center for more guidance on bookings and cancellations.