What Happens If the Host Cancels My Booking?

If your host cancels your booking, we understand this can be frustrating. However, both we and the booking platforms have policies in place to protect you and assist you in finding alternative accommodation.

You Will Receive a Cancellation Notification

When a host cancels your booking, you will be notified immediately via email or phone. Check your email inbox and your account messages for cancellation details and information about next steps.

You Will Receive a Full Refund

If you prepaid for your reservation, you will receive a full refund of all payments made. Refunds are typically processed within a few business days. The exact timeframe may vary depending on your payment method and the platform through which you booked.

We Will Help You Find an Alternative Stay

Our customer service teams are committed to minimizing disruption to your travel plans. We will prioritize helping you find an alternative property in your desired area based on availability. Depending on which platform you booked through, you may also receive alternative accommodation recommendations:

• Through Holidu: Holidu's customer service team will work with you to find suitable alternatives in the same area.
• Through Airbnb: Airbnb's customer support will assist you in finding another property and may offer additional support options.
• Through Booking.com: Booking.com may recommend alternative accommodations at a similar price range to help you maintain your travel plans.

The Host May Face Penalties

Hosts who cancel confirmed bookings may face consequences depending on the platform and circumstances:

• Hosts may receive financial penalties or charges for cancellations.
• Repeated cancellations may result in temporary suspensions or restrictions on their listings.
• Serious violations may lead to removal from the platform.
• However, hosts will not face penalties if the cancellation was due to an extenuating circumstance beyond their control.

What Should You Do Next?

Check Your Email and Account

Review all cancellation details in your email inbox and your booking account. This will include information about your refund processing time and any options the platform is offering to assist you.

Look for Alternative Listings

Search for another property on the same platform where you originally booked, or wait for customer service to provide recommendations. Many platforms offer quick search filters to help you find suitable alternatives for your dates.

Contact Customer Support If Needed

If you need further assistance or have questions about your refund, reach out to the customer support team of your booking platform. They are available to help guide you through the process and ensure you find alternative accommodation for your stay.