If a host cancels your booking, you will be notified by email or phone. You are entitled to a full refund of any payments you made, and the platform will help you find an alternative stay. Hosts who cancel confirmed bookings may face penalties, unless the cancellation was caused by an extenuating circumstance.

What Happens If the Host Cancels My Airbnb Booking?

A host cancellation can be frustrating, but Airbnb has policies in place to protect you. Here is what you can expect.

• You will be notified: Airbnb will contact you by email or phone about the cancellation.
• You will get a refund: Airbnb will issue a full refund of all payments you made. Refunds are usually processed within a few business days.
• You will get help finding a new stay: Airbnb's customer service team will help you find an alternative property for your dates.
• The host may face penalties: Hosts who cancel confirmed bookings may face financial charges or temporary suspensions, unless the cancellation was due to an extenuating circumstance.

What Should You Do Next?

• Check your email and Airbnb messages: The cancellation details will be in your inbox and in your Airbnb account.
• Look for an alternative listing: Search for another property on Airbnb, or check the alternatives Airbnb suggests.
• Contact Airbnb support if needed: If you need help, Airbnb's customer support team can guide you through the next steps.

What Happens If the Host Cancels My Holidu Booking?

If your host cancels your Holidu booking, the process depends on the original listing provider. Here is what you should know.

• You will be notified: Holidu or the original provider will contact you by email or phone to confirm the cancellation.
• You will get a refund: If you prepaid for your reservation, you will receive a full refund, usually within a few business days.
• Holidu will help you find a new stay: The Holidu team will prioritize finding you an alternative property in the same area, based on availability.
• The host may face penalties: Hosts who cancel often may face penalties or restrictions on their listings, unless the cancellation was due to an extenuating circumstance.

What Should You Do Next?

• Check your email and booking confirmation: The cancellation details and refund timing will be included in your email.
• Look for an alternative vacation rental: Search for another property on Holidu, or wait for the customer service team to contact you with options.
• Contact Holidu support if needed: If you need help, the Holidu customer service team is ready to guide you.

What Happens If the Host Cancels My Booking.com Reservation?

A host cancellation on Booking.com can be inconvenient, but the platform has measures in place to help you. Here is what to expect.

• You will be notified: Booking.com will contact you by email or phone about the cancellation.
• You will get a full refund: If you prepaid for your reservation, Booking.com will issue a full refund, usually within a few business days.
• You will get help finding a new stay: Booking.com may recommend alternative accommodations at a similar price to limit the disruption to your trip. Holidu can also help you find an alternative property in the area, based on availability.
• The host may face consequences: Hosts who cancel often may face penalties, including restrictions on their listings or removal from the platform.

What Should You Do Next?

• Check your email and Booking.com account: The cancellation notice and refund details will be available under "My Bookings" on Booking.com.
• Look for an alternative accommodation: Search for another property on Booking.com, or wait for the alternatives Booking.com suggests.
• Contact Booking.com support if needed: If you need assistance, Booking.com's customer support team can help you.